Director Of Production Operations

Ascend Learning New York , NY 10007

Posted 3 weeks ago

Kognito ( is a health simulation company based in NYC. We develop role-play simulations where users engage in conversations with virtual humans and learn how to lead critical conversations in real-life that result in improved social, emotional, and physical health. We work with more than 300 health, education, and gov't organizations in and outside of the U. S. To date, more than 1 million people have completed a Kognito simulation. Our team of 80+ people includes learning scientists, psychologists, software engineers, graphic artists, writers, and operation specialists.

Kognito is a business unit of Ascend Learning, LLC. Ascend Learning ( is a leading provider of technology-based educational, curriculum, and assessment solutions for high-growth careers in a range of industries, including healthcare, fitness and wellness, and insurance and financial services. We provide outcomes-based solutions aimed at helping people enter sustain and succeed in their chosen fields. Ascend employs more than 1,300 employees, with headquarters in Burlington, MA., and offices in Kansas City metro, Phoenix metro, Minneapolis-St. Paul, Ann Arbor, Michigan, New York, and the U. K.

This position is responsible leading the daily production operations for the Simulation Center of Excellence in order to achieve a high level of performance and quality in delivering enterprise-wide solutions aligned to simulation product strategy. This position will also be responsible for managing and leading key, multi-million-dollar strategic initiatives, ensuring team alignment and execution by working cross-functionally across the organization, as well as with key outside strategic partners and stakeholders by defining initiative objectives, establishing communication plans, motivating internal production teams, managing risk, and providing delivery metrics to stakeholders. The ideal candidate will possess insightful analytical and leadership skills, and assertiveness to guide and influence teams and partner relationships in a fast-paced, dynamic, team-oriented environment.


  • Drive production operations to achieve organizational objectives in alignment with business and simulation product strategy through effective project leadership, prioritization and simulation execution.

  • Drive simulation production and delivery, including overseeing scope of project and special multi-million-dollar initiatives, and simulation product release schedule while focusing on regular and timely delivery of value

  • Lead, manage and develop a team of client-facing senior project managers, internal production project managers, and QA resources while holding team accountable for commitments, removing roadblocks to their work, and leveraging organizational resources to improve productivity and capacity for project work

  • Monitor department budgets against financial goals and metrics and proactively project risk and impact of changes in production or scope

  • Represent the business with outside stakeholders for multi-million-dollar special initiatives, including coordinating strategic partners, building and managing credible and effective client relationships, and leading vendor communication

  • Collaborate with, support, and motivate cross-functional product, content development, and platform development teams to build, execute and release projects, and resolve schedule and other interdependency challenges

  • Design simulation-driven measurement systems for automated reporting and continuous product improvement

Skills and Abilities

  • Proven ability to manage internal and external relationships while delivering complex software iteratively and reliably

  • Possess a high degree of technical savvy, with keen ability to learn new technology quickly

  • Strong business acumen with proven ability to predict and manage financial impact of production decisions

  • Demonstrated leadership skills in a matrix organization with strong servant-leadership skills and a desire to work collaboratively with internal teams and key stakeholders

  • Ability to translate creative ideas of others and employ production practices and techniques bring them to market

  • Analytical thinker and creative problem solver with demonstrated ability adapt to change

  • Detail oriented with a strong focus on quality

  • Excellent written and verbal communication skills

  • Proven ability to align to a strategic vision with multi-dimensional needs and lead program development through delivery

  • Proven ability to manage complex multi-million-dollar client relationships

  • Ability to perform under strict time constraints and deadlines

Education and Experience

  • Bachelor's degree or equivalent industry experience

  • Required at least 8-10 years of relevant experience, including people management

  • Experience leading high-performing, cross-functional teams in a dynamic environment, preferably through product development

  • Experience working in a software development environment; with content delivery components

  • Experience in Program / Project Management

  • Experience with JIRA, or equivalent product management tool

  • Experience in an education or healthcare-related field a plus

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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Director Of Production Operations

Ascend Learning