Director Of Product Management - Online Platform

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Director of Product Management - Online Data Platform

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative, and successful financial institutions.

We are undergoing a broad technology transformation within U.S. Bank and we're scaling in every dimension: users, revenue, people, technology, acquisitions, processes, and more and invite product managers who want to engage with a wide range of problems and systems to help influence both our technology strategy and internal execution. At U.S. Bank you will have an opportunity to directly impact thousands of engineers, support the growth of multibillion-dollar businesses, and transform our ability to serve our customers and the global financial ecosystem.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.

JOB DESCRIPTION

U.S. Bank is seeking an experienced Product Leader with strong technical, influential, and strategic abilities to help drive the success of our enterprise technology initiatives. This role will sit within the Unified Data and Artificial Intelligence Platform product management team with a focus on leading a team of product managers to define the vision for the Online Data Platform (ODP) pillar by maximizing the potential of streaming and NoSQL technologies. The ODP includes products such as the Online Serving Layer (OSL), which serves billions of end-user requests per month, the Enterprise Streaming Services layer (ESS), a high-throughput messaging framework, and the Cloud Digital Artery (CDA), a scalable, flexible, metadata-driven event streaming mechanism by which events are collected and conveyed to downstream data stores for a wide variety of use cases- such as powering Digital experiences, customer profiling marketing analytics, payments, and others.

They will oversee the end-to-end product management for this platform and ensure the delivery capabilities while improving the efficiency and quality of our processes. As the key product executive for our Online Data Platform, your role is pivotal to the success of our real-time banking outcomes and collaborate with multiple engineering teams while driving the strategic vision, priorities and roadmap. As a visible U.S. Bank product executive, you will have an opportunity to define platform adoption strategies that keep and grow our customer base while improving our ability to better serve our customers at scale.

You will establish robust performance metrics for the platform and evaluate tradeoffs across the different ODP teams. You will continuously monitor and improve post-launch performance, identify bottlenecks and rationalize the use of data to bridge sprints to meet the aggressive timelines of our customers.

What does it take to succeed in this role? You love working at enterprise scale. You are not afraid to roll up your sleeves and dive into the details while also balancing the need for acting quickly. You foster a culture of innovation and high-performance and enjoy having polite, but vigorous debates leading to the development of new and impactful features. You are curious and dedicated to making our developers a key persona and enthusiastic about our tooling ecosystem. You make the team productive by ensuring stakeholder expectations are not only met, but exceeded.

RESPONSIBILITIES

Insight-driven:

Pulls from market and competitive insights, customer needs and internal business priorities to create the product vision (target customer segments, markets, channels, go-to-market approach and value propositions).

Understand how our largest internal customers are defining their digital architecture and technology vision and define how the ODP needs to evolve to support thousands of developers and millions of external users around the world.

Strategic alignment:

Aligns strategic vision with cross-functional stakeholders including senior technology and business leaders to identify company-wide priorities that help shape product roadmap, investment areas and success measures.

Own the creation and evolution of products within the Online and Digital Layer of the UDAIP (Unified Data, Analytics, and AI/ML Platform) in partnership with engineering teams, UX/design teams and business stakeholders while driving the strategic vision, priorities, and the roadmap.

Execution:

Work closely with individual engineering teams and product owners to provide feedback and initiate feature requests; work closely with the engineering team to ensure that product requirements are understood.

Manage technical considerations, working closely with engineering team to deliver elegant, generalizable solutions to complex problems.

Work within an agile development framework by defining product features, user stories, prioritizing work in sprints and across the quarter, as well as participate in cross team and leadership retrospectives.

Leadership:

Educate and evangelize differentiating features of the platform on how its components are leveraged to impact the "whole product experience" and create business efficiencies.

Creates and leads a small team of dedicated product managers responsible for all aspects of technical platform functionality, user experience and strategic product direction.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent work experience

• 10 or more years of related experience in product management

• At least 2 years of relevant management experience

SKILLS SHOULD INCLUDE

• 5+ years of experience working on real-time technologies, microservice architectures, or operational databases

• Advanced product management skills with a strong product sense and working backwards from customer

• Prior experience with relevant technology stack including:

• Cloud (Azure, AWS, GCP)

• REST and GRAPHQL APIs

• Customer Data Platforms (CDP) and Data Activation

• NoSQL databases like Cassandra and MongoDB

• Full-text Search (one or more of Elastic, SOLR, Vespa)

• Highly-distributed relational databases

• Messaging and queuing technologies (ex. Kafka, Pulsar, RabbitMQ)

• Data Processing technologies such as Spark, Flink

• API frameworks like Spring Boot

• Caching technologies such as Redis and memcached

• Understanding of different components of the technology stack for a cloud-based application

• Knowledge of open-source technologies relevant to modern web, mobile and microservice standards/best practices

• Strong knowledge of technical product development practices, implementation, and strategic analysis

• Well-developed effective presentation, verbal, and written communication skills

• Strong ability to blend technical skills with financial ROI objectives

• The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.*

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $165,325.00 - $194,500.00 - $213,950.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.