Director Of Product Management

Greatcall San Diego , CA 92140

Posted 4 weeks ago

POSITION : Director, Product Management PERS Devices

DEPARTMENT : Technology (700)

REPORTING SUPERVISOR : SVP, Consumer Product Management


FLSA : Exempt


TRAVEL REQUIREMENTS : Minimal. Overnight travel as needed.

SCHEDULE : Standard business hours


The Consumer Product Management team is the group within GreatCall that drives strategic and market needs into the consumer product and services portfolio. We work cross-functionally with multiple departments throughout the company such as Design, Engineering, PMO, Data Analytics, Care, Operations and Go-to-Market to realize products that have the ideal customer experience and business value. The team fosters a culture of innovation and encourages everyone to contribute through new ideas and insights.


The Director of Product Management PERS Devices will lead the PERS devices group within GreatCall. Specifically, the Lively Mobile and Lively Wearable PERS devices as well as the Link app. The ideal candidate should have deep experience in hardware and software development and launching multiple mobile/wireless products and services to meet business goals and deliver stable, reliable, and cost-effective solutions. This individual should understand the PERS market and product solutions, have experience in a competitive subscription-based tech, media or telecom business and knowledge of the senior customer base. This person possesses strong leadership and mentoring skills in addition to collaborating with Engineering, QA and IT peers, this person also mentors 2-3 Product Managers on their team.


  • Business Ownership and Accountability of the PERS Product line and Link app

  • Deliver business requirements, subscriber projections, business cases and detailed product plans to cross functional teams for execution

  • Provide thought leadership and executional oversight on pricing, promotion and placement of PERS products

  • Define Key Performance Indicators to track and measure success and develop plans along with Retention and Marketing teams to positively influence these success metrics

  • Lead Product Management activities to bring new product ideas to product planning councils, convince cross-functional leadership teams of strategic rationale and business benefits, secure funding to execute on product development and successfully launch products on time and in budget

  • Develop key requirements; undertake RFI/ RFP for vendor selection along with Technical Product Mgmt counterpart to develop new PERS products


Education: Bachelor's degree required

Master's degree in Electrical Engineering preferred

MBA preferred


  • Minimum 10 years' experience in tech, media or telecom industry required

  • Progressively senior roles managing technical products required

  • Minimum 5 years' experience managing people and vendor management experience required

  • Prior experience working with carrier-grade wireless technology products and services required

  • Prior experience working with device certification process with both OEMs and major US carriers required

  • Prior experience performing technical vendor qualifications of competencies and capabilities preferred


  • Knowledge of wireless networks and their interaction with wireless products and services

  • Knowledge of technologies such as CDMA, LTE, VoLTE, BT, NFC, WiFi, GPS.

  • Knowledge of Embedded systems, iOS, Android, Android Wear operating systems

  • Knowledge of software development best practices

  • Knowledge of hardware system and component level:

  • Multilayer PCB, Layout, Grounding, Shielding, Noise

  • Baseband, Memory, Power/PMIC, Battery, Digital, Analog, LCDs, Sensors,

  • RF, Rx, Tx, Antennae, Matching, Sensitivity, Performance, Noise, GPS, WiFi

  • Schematics, Gerbers, Debug

  • Knowledge of hardware and software testing best practices

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Director Of Product Management