EGP Product Management Director of Customer Payments
The Director of Consumer Payments Product Management will play a significant role in the Expedia Global Payments (EGP) organization at Expedia Inc. Our brands include globally well-known online travel brands such as Expedia, Hotels.com, Homeaway, Orbitz, Egencia, Expedia Affiliate Network and Hotwire. GCP is responsible for enabling payment products and services for Expedia Inc. brands.
This position will lead the Consumer Payments product management team to build the product vision as well as enhance a portfolio of global payment products with internal and external stakeholders. As a senior leader of the payments product team, the Director of Product Management will be responsible for the driving the long-term product vision and KPIs for all customer payments.
Drive Consumer Payment Products Vision, Strategy & Innovation Define Lead the team to define the product vision and principles, stay ahead of product trends and development, drive product strategy and iterative innovation at all levels (market-level, enterprise-level and industry-level)
Prioritization & Roadmap Management Influence and prioritize product opportunities with a wide range of internal and external stakeholders. Drive the consumer payments roadmap prioritization process with Expedia brands and other internal teams Payment Product Execution & Enhancement Define key payment requirements throughout the customer journey and influence internal teams towards high-value payment products. Partner closely with engineering teams to support an agile development process, methodology and structure to ensure high-quality, timely delivery of product features and enhancements
Manage Consumer Payments Product KPIs Establish and measure payment product KPIs by closely partnering with the EGP and brands analytics team. Build a data-driven, test and learn approach in an agile environment to ensure the best ROI for all products or product enhancements
Manage Key Stakeholders Enable high-quality, enterprise-level decisions by providing payments expertise to Expedia brands; serve as a payment thought leader and senior consultant to enable executive level decisions at Expedia Inc. Constantly identify and communicate the value and strategic vision of payment products. Lead executive-level presentations and influence a stronger customer & product centric mindset
A successful candidate will have:
Passion for Results: Maintain high standards for the individual, team and organizational accomplishments; tenaciously work to meet or exceed challenging goals; derive satisfaction from goal achievement and continuous improvement.
Communication and Influence: Clearly and succinctly convey information and ideas to individuals and groups; communicate in a focused and compelling way that captures and holds others' attention.
Create and execute influencing strategies that persuade key stakeholders to take action towards advancing shared interests and business goals. Balance results with relationship.
Team Building: Passion for building and supporting a highly skilled payments product team, with a focus on career development and increasing engagement
Secure and compare information from multiple sources to identify core issues; commit to an action plan after weighing alternative solutions against decision criteria; proactively and quickly make sense of complex issues; respond effectively to complex and ambiguous situations.
Business Acumen: Demonstrate a keen understanding of basic business operations and the organizational levers (systems, processes, departments, functions) that drive profitable growth; draw from personal experience to quickly evaluate business plans and processes to identify data or recommendations that need further investigation.
Decision making: Use a factual approach to decision-making by systematically collecting valid and reliable data. Rely on the data rather than on emotions.
Minimum 5~8 years of experience in product management, with a track record of bringing successful payment products to launch, preferably in an ecommerce environment
Minimum 3~5 years of experience in successfully building and leading a team
In-depth industry knowledge and execution experience in a consumer facing product management role with direct experience working with payment products.
Experience and Qualification:
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.