Nemacolin Woodlands Resort Farmington , PA 15437
Posted 4 weeks ago
JOB DUTIES AND RESPONSIBILITIES:
Supervisors all aspects of the Player Development department.
Ability to authorize and issue complementary services to patrons in accordance with the approved Complimentary Matrix.
Responsible for development of the Casino Host staff - interviews, hires, evaluates, and disciplines and terminates as necessary.
Develop and assist hosts in maintaining all costs and experiences within guidelines to maximize profitability wile providing the guest with an outstanding experience.
Assists in the development and management of the Player Development budget to maximize the guest's experience as well as the company's profitability.
Working knowledge of Oasis including but not limited to the following: Customer inquiries, Players Club and Tracking info, Customer offers and redemptions, Credit over limit history and transaction summary and Marketing reports.
Responsible for developing and managing programs and process for customer service and recognition of VIP guests.
Oversees and assures high standards of guest service by maintaining constant awareness for the entire property of all promotions, events and entertainment.
Any other assigned duties and responsibilities.
DETAILED DESCRIPTION OF EXPERIENCE OR EDUCATIONAL REQUIREMENTS:
Five to seven years' experience in Casino Player Development.
A high school diploma of GED equivalent preferred.
Must be able to receive and maintain all required certifications.
Must complete all required company training.
GAMBLING PROBLEM? CALL 1-800-GAMBLER.
Nemacolin Woodlands Resort