Director Of People & Culture

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city's iconic hotel, where business ideas emerge, loved ones connect and life's most important celebrations happen. When you're not shopping at Union Square, enjoying the city's diverse culinary scene or exploring one of the Bay Area's top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco's fog, redwood trees and ocean.

The Director of People & Culture spearheads the vision, strategy, and execution of People & Culture for the Four Seasons Hotel in San Francisco with additional oversight for multiple properties. This role offers direct support to Planning Committees, collaborating and providing guidance on functional issues and needs. It involves the development, direction, and oversight of all aspects of the People & Culture division. This includes benefits administration, employee relations, recruitment and retention of staff, communication with staff, career development of staff, compliance with wage and hour laws, training, workers' compensation, and legal matters pertaining to hotel employees.

Needs specific to this Location:

• Develop strategy and goals to lead the complexities and demands of People & Culture department.

• Ability to consistently navigate difficulties and obstacles associated with a multi-location operation.

• Ability to develop and lead successful partnerships with business operations, outlets, colleagues, and partners.

• Requires a flexible work schedule to meet the demands.

• Establish and expand People & Culture presence in an environment with a high degree of ambiguity. Meet high expectations from leadership in a fast-paced environment.

• Developed and strong business acumen resulting in being a strong business partner with leadership at location. Ability to build relationships across diverse internal and business partners.

• Proven experience in driving and successfully implementing change and integration and large, diverse teams

• Capability to manage multiple projects as a business partner in and outside of the People & Culture function through an intelligent, nimble and clever business plan despite a fast-paced environment and ever-changing challenges and rewards.

• Strategic capability to effectively communicate and influence all levels of constituencies including Planning Committees, labor relationships, and employees.

• Proven leadership skills in translating brand culture to leadership and all employees in transformative ways.

Responsibilities:

Job duties include but are not limited to:

• Partner with properties' executive Planning Committees on people strategy.

• Cultural advocate of the Golden Rule in every employee action.

• Foster relationships with others in a coaching role, providing advice and suggestions that lead others to act in new and more productive ways.

• Actively support in the brand conversion process with recruitment needs, and transition of staff and infrastructure.

• Analyze hotel learning and development needs at all levels and create or coordinate the creation of programs designed to make employees proficient in their delivery of core and culture standards and prepare them for promotion from within.

• Establish and implement recruitment, selection, placement and pre-employment procedures in accordance with Four Seasons Hotels and Resorts' policy and all applicable laws to include hiring, staffing guide and compensation guidelines.

• Work to improve labor costs and productivity results in line with Four Seasons business objectives and strategies and share best practices.

• Offer counsel to managers regarding how to handle difficult conversations and performance challenges with employees and assist in dealing with all management under performance plans.

• Ensure compliance with all federal, state and local laws.

• Develop leadership and top talent growth pathways, and direct initiatives that focus on succession planning, diversity and inclusion.

• Create a comprehensive annual divisional budget with an emphasis on recruiting, employee relations and learning and development.

• Champion a working environment consistent with those companies on the Fortune Magazine "100 Best Places to Work For" list.

• Engage with local professional organizations to maintain an understanding of possible changes to City and State labor laws.

• Manage the annual review of wages and salaries to ensure market-leading compensation and pay equity.

• Foster a strong, progressive relationship with local union.

Skills/Qualifications:

Ideal candidate will have:

• Three to five years of experience at a P&C Director level position with Four Seasons or other organization.

• Requires a solid working knowledge of Labor laws and has generally learned on-the-Job or through a series of professional certifications. Knowledge of CA labor laws.

• Experience in a union environment, handling grievances, negotiations, etc.

• Requires knowledge of operating HR systems and computer software and HR/Payroll systems

• Must be able to read, speak and write English.

• Scheduled days and times may vary based on need.

What to Expect:

• Salary Range: $165K to $182K

• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)

• 401(k) Retirement Plan

• Complimentary Accommodation at other Four Seasons Hotels and Resorts

• Complimentary Employee Meals

• Be yourself and become a member of a work family that cares about you and invests in your development

• Master your craft here and abroad! Seasonal "Task Force" opportunities are available

• Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned

• Paid holidays, vacation, and sick days

• Culinary, retail and wellness experiences at special rates

• … and so much more!

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

To learn more about Four Seasons Hotel San Francisco: http://www.fourseasons.com/sanfrancisco

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People and Culture Department at 415-633-3465.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf