Director Of Patient Services (44264)

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Director of Patient Services (DPS) will be responsible for directing and overseeing all aspects of clinical operations and clinical quality for RiseBoro's Homecare and Assisted Living Program services. The responsibilities include providing daily oversite of clinical staff and delivering client services for the Licensed Homecare and Assisted Living Programs. In addition, the DPS will oversee and ensure compliance for clinical operations and services are aligned with NYS, Federal guidelines and regulations, and applicable licenses. They will oversee clinical staff including staff development and tracking clinical progress and outcomes. The DPS will also coordinate services that reflect RiseBoro's mission, vision and values. Specific responsibilities include:

Client Services

• Collaborate with physician, family and patient to ensure safe discharge plan is understood and executed by all parties involved

• Advocate with physician and contracts for approval of additional service hours as identified for patients in need

• Ensure that 24/7 services are fully supported by appropriate supervision at all times

• Assign and monitor caseloads

• Review and approve all initial client files/paperwork

• Assign and monitor visits to clients

• Promote staff development and oversee Inservice training content

• In collaboration with the Nursing Supervisor, develop a Plan of Care for each client

• Implement and approve methods and procedures for client care that ensure a high quality of care

• Ensure Homecare and the Assisted Living Program receive client hospital discharge summary

Administrative Functions

• Provide regular update reports to the Administrator

• Communicate with CASA office regarding any inquiries when required

• Participate in Agency meetings and committees, or external conferences, as directed by the Administrator

• Participate in staff meetings as directed by the Administrator

• Collaborate with the Agency Administrator regarding policies relevant to patient care

• Collaborate with the Administrator to present regularly to the Quality Improvement Committee and respond to any issues identified

• Oversee the maintenance of stock PPE supplies and equipment

• Collaborate with RN Supervisors in Clinical Records Review and Infection Control

• Review and follow up on all complaints, client/Home Health Aid incidents and ensure incidents are reported to Risk Management

• Cooperate with HR and Risk Management to ensure compliance with DOH/Corporate Compliance and HIPAA guidelines

• Communicate with the CHHA regarding services provided by CHHA staff or a change in a client's condition that requires assessment by CHHA staff

Supervisory Responsibilities

• Supervise all nurses and paraprofessionals

• Recruit, hire, supervise and develop assigned staff; ensure programs are adequately staffed at all times and that staff are oriented to respective roles within the program structure

• Support Administrators and supervisory staff in the daily functioning of day-to-day operations as well as timely decision-making to ensure the delivery of high performance

• Provide oversight, coaching, mentoring, evaluation, and guidance to direct reports leading to their embracement of RiseBoro's mission, vision, and values, as well as practices contributing toward a safe, motivating, and respectful environment

• Ensure proper maintenance of medical records and overall compliance with all state, federal and local laws regarding licensure and certification of staff; performs initial competency and annual field staff evaluations

• Prepare, review, and submit timesheets on a bi-weekly basis to the payroll department for processing

COMPETENCIES

• Preferred but not required experience working in an LHCSA

• Ability to demonstrate strong knowledge of Home Care and Assisted Living Program policies and procedures

• Strong interpersonal skills with the ability to communicate effectively

• Strong organizational and administrative skills; excellent attention to detail

• Ability to navigate a fast-paced environment

• Excellent documentation skills with the ability to meet deadlines

• Excellent assessment skills

• Strong problem-solving and leadership skills

• Strong computer proficiency using standard office software programs required, particularly Microsoft Office; ability to utilize technology in daily work; experience with web-based applications

EDUCATION and EXPERIENCE

• Bachelor Degree; Master preferred

• Licensed Registered Nurse in the State of New York in good standing

• 3-5 years minimum of Nursing leadership and supervisory experience required

EQUAL EMPLOYMENT OPPORTUNITY (EEO)/AFFIRMATIVE ACTION POLICY

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off, recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.