Director Of Patient Outreach

Cresco Labs Chicago , IL 60602

Posted 1 week ago


Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is among the largest cultivation, manufacturing and retail cannabis operators in the U.S. We provide a full suite of consistently dosed products catering to all consumers, from the novice to the connoisseur, from the medically treated to the recreational user. The company's core values emphasize educating consumers while seeking to eliminate social stigmas associated with marijuana. We have developed strong partnerships with dispensaries, law-makers, physicians, and local communities putting Cresco in a unique position to establish a national operation in the complex and developing cannabis industry.


Cresco aims to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Their operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, they will operate with the same level of professionalism and precision in each new market they move in to.


Cresco Labs seeks to fill a Director of Patient Outreach position. This individual will be responsible for attracting and retaining our customers through exceptional patient service and community outreach and customer experience programs. The ideal candidate will be someone who will immerse themselves in each community and build relationships with the groups and individuals throughout and must have experience preferably in the healthcare marketing and outreach industry. This individual must be a self-starter, goal oriented and able to show compassion to all of our patients.


  • Demonstrate comprehensive knowledge of clinical practice methods and procedures.

  • Understand and follow all applicable state rules surrounding the promotion of medical cannabis.

  • Maintain a schedule of physicians, licensed practitioners, and allied health professionals.

  • Generate face to face meetings with referring/recommending physicians.

  • Provide physician education on the delivery mechanisms of medical cannabis and the effect of various strains on approved medical conditions.

  • Document every contact with the Cresco Customer Management Relationship system.

  • Target and create new strategies for increasing business in a highly competitive market.

  • Develop and implement community workshops and seminars.

  • Represent Cresco at civic and professional functions as approved by Cresco.

  • Maintain a positive and professional image of Cresco by acting as a link between the dispensary, referral sources and the general public.

  • Accept responsibility for growth and profitability of Cresco dispensaries.

  • Understand and follow HIPAA Privacy Rules for the protection of personal health information.

  • Lead and drive new-patient seminars where permitted.


  • Patient focused, compassion based, empathetic care

  • Excellent written and verbal communication

  • Strong listening skills and work ethic

  • Ability to deliver key messages across small and large audiences

  • Exceptional patient service skills; experience in health care related field a plus

  • Desire to learn about products to assist patients

  • Strong attention to detail and must have a team-player mentality

  • Ability to deal with problems and resolve in a professional manner

  • Must be able to accommodate scheduling expectations, including weekends/night when applicable

  • Firsthand knowledge of state Medical Cannabis program

  • Background in cannabis is preferred


  • Must be 21 years of age or older to apply

  • Must comply with all legal or company regulations for working in the industry

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Director Of Patient Outreach

Cresco Labs