Director Of Partner Integration And Service Delivery - Pet

Nationwide parlier , CA 93648

Posted 2 months ago

If you're passionate about helping a Fortune 100 company drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets), then Nationwide's Strategy and Corporate Development Office might be the place for you!

Compensation grade H3

Job Description Summary

Do you want to help people protect their pet's health and help employers enhance their benefits technology and service delivery? If so, we want to know more about you!

We are the first and largest pet health insurer in the United States, and we're looking for the best people to help us on our way to protecting the health of one million pets. In this role, you'll define and deliver platform partnership solutions to drive growth and efficiencies within Pet's partnership channels.

You will create a scalable business-to-business (B2B) technology and delivery model that ensures high quality, large-scale implementations to meet schedule commitments and project budgets, while effectively managing customer/partner engagements. We'll count on you to collaborate across many business units and manage a team focused on platform partner relationships, product releases, enhancements, service governance and defect management.

Job Description

Key Responsibilities:

  • Digital Product Leadership: Creates and defines standard B2B technology integration methods and processes, effectively integrating with external partners to grow and scale partner channels.

  • Strategy Development: Works across the B2B channels to identify technical execution needs and design a vision for the business technology roadmap supporting the third-party platforms for Voluntary Benefits.

  • Business Case Development and Contract Execution: Develops partnership business cases that align with the unique needs of Pet and helps to build a sustainable competitive advantage. Onboards new partners by negotiating terms of agreements and closing complex third-party deals.

  • Partner Evaluation, Engagement and Relationship Development: Evaluates potential partners for fit across the Pet organization.

    Engages target partners by selling Pet's products and technology and evaluates each partnership to ensure there is a strategic fit. Fosters and maintains relationships toward mutually beneficial outcomes once partners are identified.

  • Relationship Management: Manages the overall health of each strategic partner relationship, focusing on partner engagement, account acquisition, and participation.

  • Service Delivery: Oversees existing third-party platform relationships to ensure seamless deployments, enhancements, and launches.

  • Marketing & Participation: Ensures the successful execution of marketing, participation campaigns, and front-end UI enhancements, with a drive for measurable outcomes and revenue yield.

  • Service Governance: Establishes contract, compensation, and service governance frameworks for Nationwide Pet partner platforms in collaboration with internal and external stakeholders.

  • Oversees associates, including performance management, coaching, salary planning and administration, training and development, workflow and organization planning, day-to-day management, hiring and placement and disciplinary actions for direct and possibly indirect reports.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to AVP, Sales - Pet. Leads a team of 4 professionals.

Typical Skills and Experiences:

Education: Undergraduate degree with studies in business, insurance, or information technology preferred. MBA or other graduate level education preferred.

License/Certification/Designation: P&C license required. PMP, CSPO, CSM certifications preferred.

Experience: Typically, ten or more years of experience in solution delivery leadership roles and three or more years of experience with SCRUM, Lean, Six Sigma, project management, and product development.

Knowledge, Abilities and Skills: Ability to lead teams in the delivery of multiple, large-scale, multi-month projects simultaneously.

Leadership skills, with capacity to break silos, drive change and inspire. Proven ability to assess organizational strengths and gaps and motivate individuals and teams to embrace and meet objectives. Excellent interpersonal skills.

Experience in establishing relationships and presence within the benefits or insurance space with a proven experience in reaching and exceeding goals. Excellent verbal and written communication skills.

Exceptional analytical, communication and presentation skills with business, technical, and contractual issues

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.


We have an array of benefits to fit your needs, including: medical/dental, paid time off plus nine paid holidays, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (

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Director Of Partner Integration And Service Delivery - Pet