Director Of Operations

Service King Dublin , CA 94568

Posted 2 months ago

About Service King Collision Repair Centers

At Service King, our vision is not just to repair cars, but rather, inspire our team! We believe that building a strong foundation is the pillar of our success; focusing on, INTEGRITY, FAMILY, SERVICE, QUALITY AND GROWTH! We are currently operating more than 300 locations nationwide and continue to grow. Whether you are a body technician, military veteran or a college graduate looking to start your career, Service King is the place for you!



The Director of Operations (DO) is responsible for all operational functions, strategies, and continuous improvement for their designated market. This role owns the implementation and achievement of overall organizational sales, financial outcomes, and process execution. The Area Leader also develops General Managers and encourages the creation and support of a positive teamwork environment.


  • Ensures all respective shops have the right talent in place and continually looking for upgrade opportunities

  • Develop and grow locations within assigned area with SSS (Same Store Sales), profitability and location leadership

  • Meet and exceed budgeted financial goals

  • Models and holds team accountable for outstanding customer service

  • Assists in developing budget for multi-shop operations (MSO)

  • Reinforces the understanding of technical knowledge and tools with their team

  • Identifies operational solutions through critical analysis

  • Guide operations execution and objectives which align to the Service King Premier Repair Operating Model (PRO) and company policies, resulting in superior customer service and best in class operational results

  • Develop and forecast the sales plan for production goals based on market objectives

  • Oversees measurements to ensure that all locations are operating and performing at optimum efficiency.

  • Drives implementation of Service King Programs through consultation and provides solutions to drive performance

  • Ability to spend time in the shops coaching and mentoring teammates and driving operational excellence

  • Ensures safety and compliance regulations are adhered to according to company standards

  • Coach and develop leadership team for future growth in the company

  • Partners with General Managers in interviewing prospective employees to determine best applicant for position based on skills, knowledge, and abilities required to perform the job

Core Competencies:

  • Collaboration- builds partnerships and works collaboratively with others to meet shared objectives

  • Ensures Accountability- holds self and others accountable to meet commitments

  • Cultivates Innovation- creates new and better ways for the organization to be successful

  • Instills Trust- gaining the confidence and trust of others through honesty, integrity and authenticity

  • Action Oriented- takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm

Leadership Competencies:

  • Drives Vision and Purpose- paints a compelling picture of the vision and strategy that motivates others to actions

  • Drives Engagement- creates a climate where people are motivated to do their best to help the organization achieve its objectives

  • Balance Stakeholders- anticipates and balances the needs of multiple stakeholders

  • Develops Talent- develops people to meet both their career goals and the organization's goals

  • Business Insights- applies knowledge of business and the marketplace to advance the organization's goals

Skills and Experience:

  • High school diploma or equivalent; Bachelor's degree preferred

  • 5+ years of experience in the areas of general management and operations

  • Experience in implementing and managing a multi-shop operation model

  • Ability to maintains multiple tasks and projects

  • Knowledge of repair techniques and principles

  • Strong analytical background in interpreting financial data

  • Strong written and communication skills

  • Must have a valid driver's license

Service King's Benefits Include:

  • Medical, Dental, Life Insurance & Vision Care

  • Paid Holidays, Vacation & Sick Days

  • Weekly Pay

  • Highly competitive 401(k) benefits

  • Join our ONE winning team -- APPLY TODAY!

  • We are proud to be an Equal Opportunity Employer.

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Director Of Operations

Service King