Director Of Operations - Residences At The Little Nell - Housing Available

Company Description

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America's 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook.

Job Description

Summary

The Director of Operations provides leadership and oversight for all Residences' personnel, including Reception/Concierge, Guest Services, Ski Concierge, Housekeeping, Security, Breakfast/Apres and Purchasing/Receiving. Accepts responsibility for the health, safety, and welfare of owners/guests and employees. Accountable with the General Manager for all personnel actions, assets, and Residences' property.

The budgeted salary range for this position is $100,000 to $115,000. Actual pay will be dependent on budget and experience, all of our salaried roles are eligible for bonus.

Job Posting Deadline

Applications for this position will be accepted until July 1, 2024.

Essential Job Functions

• Has complete authority, responsibility, and accountability in the absence of the General Manager, unless such authority is expressly denied

• Develop job descriptions, procedures, and operating standards for all areas under the position's jurisdiction

• Prepare accounting reports and forecasts as requested

• Organize seasonal activities for owners and guests

• Responsible for overall Residence's organization and ensure that each department operates by proper delegation of authority on a set line in the organizational chart

• Ensure that all personnel related responsibilities (i.e. job descriptions, performance standards, wages, salaries, and performance reviews) are compiled within a timely manner

• Clearly convey the overall operating philosophy of the Residence's to staff, specifically as it relates to fair and equal treatment of employees, creating an enjoyable, secure work environment, reviewing employee's personal goals and objectives, practicing friendly, sincere management

• Lead with intellectual and emotional maturity, demonstrating a personal philosophy of life and work habits, practicing positive supervision and observing ethical business practices

• Conduct oneself in an ethical and exemplary manner, which encourages like manners of conduct

• Take a visible leadership role with Residences' owners and guests

• Make General Manager aware of owners/guest's comments and complaints

• Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook

• Comply with all policies and procedures for the Residences at The Little Nell and Aspen One

• Is familiar with Residences fire and safety procedures and assists in emergency and security procedures as directed by management

• Complete tasks and projects delegated by the General Manager and assist other departments as business volumes and staff levels demand

Qualifications

• Minimum of 5 years of progressive hotel experience

• Significant time working at luxury properties with exceptional service

• Competent in understanding and interpreting accounting and financial controls

• Understanding of cost controls and experience in implementing the same

Additional Information

Supervision Given and Received

Given: Exercises general supervision over Reception/Concierge, Guest Services, Ski Concierge, Housekeeping, Security, Breakfast/Apres and Purchasing/Receiving staff. Assigns a variety of routine tasks, sets general expectations of results expected within company's policies and procedures. Responsibilities include but are not limited to, interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Received: Works under limited supervision of the General Manager. Receives guidance in terms of broad goals and overall objectives and is responsible for establishing strategical methods to attain them. Can formulate policies but does not necessarily have final authority for approval. Review of work is not detailed and emphasizes accomplishment of broad work objectives, rather than specific assignments.

Work Environment and Physical Demands

• Ability to be on your feet, kneel and bend for extended periods of time

• Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces

• Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance

Job Benefits

This position is categorized as a regular full-time position eligible for the following benefits:

Enrollment dates differ across the various programs.

• Health, Dental and Vision Insurance Programs

• Flexible Spending Account Programs

• Life Insurance Programs

• Paid Time Off Programs

• Paid Leave Programs

• 401(k) Savings Plan

• Employee Ski Pass and Dependent Ski Passes

• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here