Ministry Brands Holdings, Llc. Tampa , FL 33602
Posted 1 week ago
Ministry Brands is looking for a Director of Operations to join our growing team!
Who we are
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual's unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
What you'll do
Guide, direct, and evaluate the work of Support and Implementation management team members
Define and maintain key operational metrics to drive efficient customer success
Collaborate with leadership to understand and optimize business P&L
Liaise with key Product, R&D, and Sales leaders to ensure seamless customer experience
Serve as the primary escalatory point of contact for all customers
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Provide coaching and feedback in regular one on ones with employees
Meet or exceed monthly, quarterly, and annual goals set by management
Who you are
BA/BS degree in Business Administration, Sales or relevant field, or equivalent experience
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple customer and team related needs at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
Attention to detail with excellent organization skills
Great people skills; ability to quickly understand your audience and tailor the right message to them
Physical Considerations:
Ability to work in a general office environment
Ability to handle extended periods of computer-based work, including telephone
Ability to work flexible and long hours, as needed
Travel Considerations:
Benefit offerings designed to promote a life of balance!
At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.
Robust healthcare options
Flexible paid time off
Paid parental leave
Mental health support
Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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