Director Of Operations - Medical Transport

This position is incentive eligible.

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Director of Operations with HCA Houston Healthcare you can be a part of an organization that is devoted to giving back!

Benefits

HCA Houston Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Houston Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Director of Operations to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

In collaboration with the Regional AVP or VP of Medical Transportation, the Operations Director of Medical Transportation is responsible for effectively leading all aspects of the medical transport operations, including the operationalization of new programs, processes, and functions within the department. This position will lead hiring of staff and is responsible for the development of the team including training. The Operations Director will assist in leading strategy across the assigned area by collaborating with division and hospital leadership to drive strategic alignment that results in enhanced outcomes for our patients. This position provides support to the Regional AVP at times serving as a primary customer lead to key division and hospital leaders, as well as taking lead on requested division wide initiatives.

SUPERVISOR: Regional VP or AVP of Medical Transportation

SUPERVISES: Medical Transportation Manager and/or Staff

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Serves as primary point of contact with RAVP of Medical Transportation in leading day to day operations; which may include strategic partnerships/affiliations, vendor management and enterprise contracting.

• Ultimately responsible for department hiring, training, and staff development. This development should include building and maintaining a culture of accountability for providing excellent service to all customers, including patients, employees and leadership.

• Analyzes all aspects of department processes for potential improvement opportunities. Relays these to RAVP of Medical Transportation. Through collaboration with internal and external stakeholders, will design processes, systems, procedures, and operational changes to increase efficiency, effectiveness, and customer/patient satisfaction.

• Works with internal and external stakeholders to identify any issues or barriers to optimal patient care and growth. Works through these in alignment with leadership and in collaboration with the RAVP.

• Improves/maintains the delivery of quality service through effective environmental, qualitative and technical monitoring programs to build greater customer/patient satisfaction, loyalty and retention. Identifies trends and innovative measures that can be leveraged to drive results.

• Coordinates with RAVP and Medical Director(s) in establishing realistic but challenging expectations, measurable objectives and goals by designing and managing the structure and processes necessary for efficient operations, achievement of clinical performance and projected growth.

• In collaboration with the RAVP, develops and implements standards for general administrative/operations, policies and procedures, productivity/staffing and training that are in alignment with Corporate Medical Transportation direction.

• Developing, implementing, and monitoring operational and capital budgets related to the operation and identified strategic initiatives.

• Collaborates with division emergency preparedness and supports the RAVP of Medical Transportation for any needed patient evacuation efforts in the event of emergent circumstances across the division or Enterprise.

• Assures program adherence to all applicable regulatory bodies and organizational legal and compliance requirements across the team. To include program specific accreditation standards or requirements (as determined by the RAVP), and to include respective state EMS agencies, DEA, and all HCA Healthcare, Inc legal and compliance standards.

• Dependent upon program structure, this position will require coordination with Regional Medical Transport leadership to develop, negotiate, and monitor contracts associated with the service. This may include compliance for Medical Director contracts and associated timecards.

• Strategically resolves problems within internal processes to better address the needs of all customers

• Develops and recommends technological enhancements and/or replacements to support medical transportation operations.

• Provides recommendations on human resource policies that affect staff.

• Assists with the development of local strategic plans and new programs/services.

• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"

• Functions regularly as an Administrator on Call (AOC) for the program.

• All other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrates comprehensive knowledge of pre-hospital transport medicine and regulatory requirements.

• Must have a proven track record of success in creating and executing operational and clinical growth strategies.

• Participative management style and an ability to work in a matrix environment.

• Excellent interpersonal skills with an ability to work effectively with diverse groups of people, including but not limited to Corporate/Division leadership, hospital leadership, staff from information technology and clinical backgrounds, and external customers.

• Must be independent, driven, self-motivated, and passionate with an exceptional work ethic, executive presence, integrity and presentation skills, both oral and written.

• Demonstrated leadership competency in customer needs and expectations, human resource management, financial outcomes, strategic vision and execution, marketing initiatives, and continuous improvement skills.

• Proficient in the use of Microsoft Office Suite products, including the use of Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.

• Ability to work well under pressure on concurrent, multidisciplinary projects.

• Solid level of strategic acumen, with strong analytical skills and ability to solve problems in a timely basis.

• Demonstrated competency in business finance, which may include budgeting and projections.

• Proven ability to manage, train and develop a team.

• Strong administrative, management and personnel organizational skills.

EDUCATION

• Graduate of an accredited undergraduate program required; Bachelor's degree required.

• Master's degree in healthcare or business-related field preferred.

EXPERIENCE

• Minimum five years of progressive management experience in medical transportation or related hospital operations.

• Must have held leadership positions (reflecting increasing levels of responsibility) in roles where building and leveraging key relationships was a responsibility as well as driving a strategic initiative.

CERTIFICATE/LICENSE

• EMT-P or RN Licensure preferred; Must maintain licensure(s) throughout employment.

• Must be certified in BLS and maintain throughout employment.

PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting, bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriately. Work may be stressful at times. Contact may involve dealing with angry or upset people. When working in field, duties of clinically licensed colleagues may include transport and/or care of the ill and injured. Work may be performed in in low light or near dark conditions, and may require lifting up to 70 pounds occasionally. Some travel required.

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Director of Operations opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.