Director Of Operations

Interstate Hotels & Resort Portland , ME 04101

Posted 2 months ago

Job Summary

BASIC PURPOSE: Plan and manage two major functions of the hotel (e.g. the food & beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals.

ORGANIZATIONAL SCOPE: Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel.

Develops and recommends the budget, marketing plans and objectives and manages within those approved plans. Act as Guest Satisfaction Champion of the Hotel. Leads and coordinates the operational teams focus to achieve the highest levels of guest satisfaction.

1.Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate as appropriate.
2.Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
3.Implement company programs (IHR/Franchisor), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal , state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
4.Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
5.Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for the hotel guests, staff and company assets.
6.Execute and promote the Accident Prevention Program to minimize liabilities and related expenses.
7.Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.
8.Assume the responsibilities of the General Manager in his/her absence.

1.Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.


Education: A four year college degree or equivalent education/experience

Experience: Five to ten years of employment in a related position with this company or other organization(s)

Skills and Abilities:

Requires advanced knowledge of the hospitality and business management fields. Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information. Requires studying, analyzing and interpreting complex activities or information in order to improve know practices or develop new approaches.

Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction. Requires highly developed communication sills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.

No. of employees supervised: One to five hundred employees

Travel required: Required for meetings, training, conferences and task forces

Hours Required: Forty to fifty hours over a five day period; flexible; days and times may vary based on need.

  • Full Job Description Available During Interview


Portland Maine

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Stop Loss RMS Operations Consultant

Sun Life Financial

Posted 2 days ago

VIEW JOBS 4/4/2020 12:00:00 AM 2020-07-03T00:00 You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: The Operations Consultant is responsible for supporting the Operations, Underwriting and Implementation functions within Stop Loss RMS. This position will be responsible for managing daily operational functions related to billing/premium reconciliation, underwriting pre and post sale support. It will also involve configuration, testing and maintenance of transactional systems, maintenance and creating of internal policies and procedure documentation, and direct client support for FullScope RMS Stop Loss. Preferred skills * Understanding of the various aspects of insurance company organizations including; underwriting, claims, finance, actuarial, IT and account management. * Proven ability to be proactive and work effectively with leaders and teams across multiple internal functional areas (Underwriting, claims, actuarial, finance, etc). * Excellent problem solving skills; ability to effectively weigh competing options and makes tough, timely decisions; works well under pressure, managing multiple priorities and tight deadlines. * Strong analytic skills-ability to work with data sets from multiple sources. * Strong organizational and time management skills. * Strong interpersonal and communication skills (written and verbal Proficiency using the Microsoft Office suite of products.) * Ability to work professionally and effectively with co-workers, clients, vendors and others with whom Sun Life does business. Qualifications * 3-5 years of experience in the Group insurance, Stop-Loss, or reinsurance industry. Stop-Loss experience is preferred. * College degree preferred. Responsibilities * Operational Processes (50%) * Monthly Bordereau Reporting reconciliation * Working with Client Partners and Accounting/Treasury to resolve premium, claim and bordereau reporting issues * Managing Broker Appointment processes * Producing monthly management reporting * Ongoing creation, evaluation and maintenance of internal policies and procedures. * Understand how processes should apply based on each client agreement and how changes impact other functional processes. * Assisting with configuration, testing and maintenance of the ESL transactional system * Underwriting Processes (25%) * Managing Stop Loss RFP requests and data in the ESL transactional system * Verifying completeness of RFP data * Request and Follow up on missing underwriting data * Request and Follow up on requirements to finalize underwriting terms * Assisting with configuration and maintenance of the ESL transactional system * Implementation and Client Support (25%) * Assists the Operations Senior Consultant on client implementation processes. * Understanding of each individual client treaty and the high level operational processes required to support those treaties. * As additional team members are hired, this position may encompass mentoring, training and oversight of those team members. * Knowing when to escalate to Senior Management * Other duties as assigned. It is the policy of SLF U.S. that we will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to age, race, color, religion, national origin, ancestry, gender, sex (including but not limited to pregnancy, childbirth, or breastfeeding), sexual orientation, gender identity or expression, military or veteran status, physical or mental disability, medical condition, genetic information, marital status, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. For applicants residing in California, please read our employee California Privacy Policy and Notice. Job Category: Customer Service / Operations Posting End Date: Sun Life Financial South Portland ME

Director Of Operations

Interstate Hotels & Resort