Director Of Operations

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests' expectations. We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide discount program. YouDecide offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Overview

The Director of Operations will be responsible for ensuring exceptional luxury guest service, manage the Rooms and Food and Beverage departments and maximizing profitability. This role requires strong leadership skills, operational expertise, and a commitment to delivering a luxury guest experience. Act as General Manager in his/her absence when necessary.

Responsibilities

• Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.

• Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. Ensure compliance of brand standard operating procedures and policies.

• Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts.

• Develop and implement controls for expense management. Ensure staff is utilizing labor management tools to schedule and control labor costs.

• Recruit, hire, train and develop department heads and operational staff.

• Conduct regular inspections and audits to ensure compliance with health, safety, and security regulations.

• Conduct regular performance evaluations, resolve problems, and provide feedback and development opportunities.

• As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel.

• Analyze performance data and market trends to identify opportunities for improvement and growth.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job related duties as assigned.

Qualifications

• Minimum 5-7 years of management experience, preferably in both rooms and F and B.

• Bachelor's degree preferred.

• Computer literacy and financial management required.

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

• Able to resolve guest, supervisor and associate conflicts.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.