Director Of Operations Excellence

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About this opportunity:

We are now looking for a Director of Operations Excellence (DOE) to ensure that all contractual deliveries are fulfilled towards one customer account. In this role, you will be responsible for overseeing end to end operational performance towards the account according to agreed targets. The role is acting on behalf of Operations, typically for one or more customer accounts.

The DOE shall ensure that the portfolio is maintained and that projects within that portfolio are progressing according to schedule. The DOE can take on the role as CFR in the pre-sales phase. This role is critical for ensuring communication to the KAM and Service Delivery organization for specific progress and support, as well as towards Engagement Practices for providing input into opportunities towards the customer.

What you will do:

• Develop close relationship with Networks team and leadership to ensure optimum interaction, knowledge, and customer satisfaction

• Thought lead the Networks LT, challenging and guiding them towards success

• Drive change and make a lasting difference

• Work with peers in Business Operations to ensure consistent, improved, and efficient ways of working

• Ensure that no issues go unaddressed

• Drive business transformation, cost improvements, and operational excellence (Networks in IT, mobile phone, facility, and other common areas, such as P-Card and travel)

• Improve reporting, process, and controls around centralized cost, driving SDE/WAVE savings cards towards targets

• Drive and support ad-hoc initiatives/projects that arise

• Support all centralized staff teams including Program Management Center of Excellence (PMCoE), and Digital transformation regarding initiative tracking and process, and improvements

• Drive ISO Audits and BCM across Networks ensuring successful completion, engagement and process

• Ensure system/process data is updated on an annual basis driving any required change management with local and global stakeholders

• Support the growth/expansion of the Add-on-Sales Initiative

• Develop an internal governance structure and process that drives Networks to a standardized KPI structure for cost, resource management, delivery and operational accountability

• Drive preparation and consolidation of KPIs, Monthly Governance, and Quarterly Operations reviews

• Drive the evolution of centralized information for fingertip management and exception-based management across network (design, visualizations, and drill down strategy)

• Handover and manage the timelines of change

The skills you bring:

• 10-15 years of Telecom experience

• Bachelors Degree from a recognized institution in Engineering, Business or IT

• Previous experience in establishing a Governance Structure across multiple organizations

• Experience in Strategic design of Data, Visualization, and development of information flows

• Able to tell a compelling story with data through logical thinking

• Understanding of PMI principals and the ability to run internal projects

• Understanding of project and work flows from the customer through SAP, order desk, supply, etc.

• Strong Financial and business acumen with experience in resource planning

• Working flexible hours with travel (25-50%)

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Morristown

Job details: Service Delivery Line Manager