Evernest Cleveland , OH 44114
Posted 3 weeks ago
Director of Operations
at Evernest
COMPANY OVERVIEW
Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 30+ of the nation's most investable markets and with over 15k homes under management, Evernest is recognized as one of the largest single-family and small multi-family brokers and property management companies in the country.
We're on a mission to build something great. Our goal is to manage 25,000 homes by 2024 and 250k homes by 2030. It's an exciting journey but we can't do it alone. Evernest is looking for driven individuals who share our vision and are committed to our goals, core values and want to build a better future for our clients and the communities we serve.
POSITION OVERVIEW
The Director of Operations is responsible for overseeing the day-to-day activities related to the operational efficiency of the market. They play a pivotal role in developing and implementing strategic plans to optimize property performance and ensure seamless operations. This position involves managing a team of property managers, coordinating with maintenance staff, and collaborating with various stakeholders to enhance property value, tenant and owner satisfaction, and overall operational effectiveness. Additionally, Directors of Operations may be involved in budgeting, cost control, and implementing policies to align with the company's objectives and industry standards.
RESPONSIBILITIES
Recruit, train and develop your team. Provide coaching and performance feedback to ensure high levels of productivity and quality.
Develop and implement strategies that align with the company's goals and objectives.
Provide coaching and performance feedback to ensure high levels of productivity and quality.
Nurture and foster a client centric culture focused on exceeding expectations.
Implement and drive adoption of policies and procedures to ensure consistency and efficiency across the market.
Conduct regular performance reviews and training sessions to ensure staff are meeting performance standards
Develop and manage the market budget, ensuring that expenses are controlled, revenue targets are met, and profitability is achieved.
Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement, cost savings, and efficiency.
Collaborate with other departments to ensure seamless communication, coordination, and cooperation across the organization.
Provide regular reports and updates to senior management on regional performance, challenges, and opportunities.
Manage escalations as needed.
REQUIREMENTS
COMPETENCIES
A self-assured problem solver capable of taking risky actions and accepting responsibility for the outcome.
Enjoys hurdles and may claim authority in order to take action.
Doesn't need or want to be watched over or micro-managed.
This person likes to initiate and finish activities in quick succession. They prefer variety in their circumstances and like working under pressure and time constraints.
Assertive and visionary, this person is decisive and can accept responsibility for their actions.
They speak in a factual and direct manner, but capable of communicating with others in an empathetic and effective way creating a high performing team.
This person likes variation in their work, but is capable of focusing on redundant tasks for short periods of time without losing interest.
Adventurous enough to chase and go after new opportunities if they provide a path to growth, personally and professionally.
Likes the idea of building and developing a team of high performers.
This person sees our core values as being consistent with their own core values; Win Together, Do the right thing, Own the outcome, Embrace the grind, Grow daily.
CORE VALUES
To be considered for this position, you must connect deeply with Evernest's company core values:
Win Together
Do the Right Thing
Own the Outcome
Embrace the Grind
Grow Daily
Evernest