Director Of Operations

Director of Operations

at Evernest

COMPANY OVERVIEW

Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 30+ of the nation's most investable markets and with over 15k homes under management, Evernest is recognized as one of the largest single-family and small multi-family brokers and property management companies in the country.

We're on a mission to build something great. Our goal is to manage 25,000 homes by 2024 and 250k homes by 2030. It's an exciting journey but we can't do it alone. Evernest is looking for driven individuals who share our vision and are committed to our goals, core values and want to build a better future for our clients and the communities we serve.

POSITION OVERVIEW

The Director of Operations is responsible for overseeing the day-to-day activities related to the operational efficiency of the market. They play a pivotal role in developing and implementing strategic plans to optimize property performance and ensure seamless operations. This position involves managing a team of property managers, coordinating with maintenance staff, and collaborating with various stakeholders to enhance property value, tenant and owner satisfaction, and overall operational effectiveness. Additionally, Directors of Operations may be involved in budgeting, cost control, and implementing policies to align with the company's objectives and industry standards.

RESPONSIBILITIES

• Recruit, train and develop your team. Provide coaching and performance feedback to ensure high levels of productivity and quality.

• Develop and implement strategies that align with the company's goals and objectives.

• Provide coaching and performance feedback to ensure high levels of productivity and quality.

• Nurture and foster a client centric culture focused on exceeding expectations.

• Implement and drive adoption of policies and procedures to ensure consistency and efficiency across the market.

• Conduct regular performance reviews and training sessions to ensure staff are meeting performance standards

• Develop and manage the market budget, ensuring that expenses are controlled, revenue targets are met, and profitability is achieved.

• Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement, cost savings, and efficiency.

• Collaborate with other departments to ensure seamless communication, coordination, and cooperation across the organization.

• Provide regular reports and updates to senior management on regional performance, challenges, and opportunities.

• Manage escalations as needed.

REQUIREMENTS

• Bachelor's Degree (Preferred)
• Real Estate License (Required)
• 5+ years property management experience (Single or Multi-Family)
• 5+ years of customer service experience (Required)

COMPETENCIES

• A self-assured problem solver capable of taking risky actions and accepting responsibility for the outcome.

• Enjoys hurdles and may claim authority in order to take action.

• Doesn't need or want to be watched over or micro-managed.

• This person likes to initiate and finish activities in quick succession. They prefer variety in their circumstances and like working under pressure and time constraints.

• Assertive and visionary, this person is decisive and can accept responsibility for their actions.

• They speak in a factual and direct manner, but capable of communicating with others in an empathetic and effective way creating a high performing team.

• This person likes variation in their work, but is capable of focusing on redundant tasks for short periods of time without losing interest.

• Adventurous enough to chase and go after new opportunities if they provide a path to growth, personally and professionally.

• Likes the idea of building and developing a team of high performers.

• This person sees our core values as being consistent with their own core values; Win Together, Do the right thing, Own the outcome, Embrace the grind, Grow daily.

CORE VALUES

To be considered for this position, you must connect deeply with Evernest's company core values:

Win Together

• Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.

Do the Right Thing

• We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.

Own the Outcome

• We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting of the status quo. We are determined to revolutionize this industry.

Embrace the Grind

• Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.

Grow Daily

• Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful.

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