The Director of Operations, or DO, is responsible for developing and operating cost effective operations which exceed guest expectations through the service of high quality food and beverages in a clean and comfortable atmosphere. He/she has overall responsibility for all aspects of the operations; in particular as related to sales, profit and the development of people. Additionally, the Director of Operations is responsible for maintaining good standing client relations and acts as the liaison for SRCG to our clients.
SPECIFIC DUTIES & RESPONSIBILITIES:
The Director of Operations is responsible for developing a cohesive management team, through the GMs and Executive Chefs, who are working towards the common goals of the operation. The DO possesses a high level of initiative and drive to do whatever is necessary to build and run successful operations. The DO works with the GM to create a team atmosphere amongst the staff which is fun, lively and casual, yet professional. The DO ensures that their operations are being run in accordance with company expectations.
II. Building Business
The Director of Operations is responsible for working with the GM to increase guest counts and develop a loyal guest base. It is necessary to keep focused on the importance of making decisions with the best interest of the guest, the employees, and our clients in mind. The focus is on long-term results. This is the heart of the business and is critical to our success.
Sales Building & Local Marketing
The DO will work with the GM and their clients to help develop a marketing strategy which works for the operation. The DO will ensure the GM takes the lead and initiative to develop strong local marketing programs.
The DO is responsible for having the GMs oversee all aspects of the staffing of the operation, from a management level through hourly positions. In particular, the following areas of responsibility:
Recruiting & Hiring
Assist the GM with establishing and maintaining appropriate staffing levels and remaining abreast of any changes which may impact staffing needs
Overseeing and participating in the recruiting and hiring of high quality Managers. Establishing a system to ensure the unit is properly processing of all newly hired employees; i.e., application, employee data sheet, employee checklist, state/local tax forms, I-9 form and liquor liability for all FOH employees.
Underscoring the importance of thorough and complete training for all employees and implementing a system whereby this occurs
Use of pre meals and departmental meetings as necessary to move training to the next level
Ensure the GM is teaching and coaching all employees and managers on a daily basis
Ensuring the GM is completing yearly performance reviews of all management staff
Ensuring that performance reviews of all hourly employees are completed yearly
Maintaining accurate employee files, including thorough, signed documentation for any and all disciplinary incidents
Maintaining thorough documentation on all incidents; including counseling sessions, accidents/injuries with regards to workman's comp, and termination reports.
The Director of Operations is responsible for continually assessing the status of the current management team, developing action plans to address the developmental issues of each team member and following through on each manager's progress. They must always be looking at staff from within for promotions and working with those individuals to develop a plan of action. Coaching, mentoring and developing the management team as well as key hourly employees is critical for the success of the operation and the company.
IV. Financial & Profitability
The Director of Operations is responsible for having a strong financial performance for the health of the operations and the company. The DO needs to ensure the operation meets and exceeds budgeted financial goals. The DO is responsible for the following:
Developing a yearly store budget for review by the Operations team
Monitoring and maintaining all cost control centers; further development of cost savings programs and strong follow through on all systems which are in place
Analyzing monthly Profit and Loss statements, developing accurate plans from them, implementing them and following through on plans
Overseeing all aspects of purchasing within the operation
V. Quality of Operations
The DO is responsible for ensuring that the operation is operating at or above our standards. The operation should offer competitive service, food, beverages and environment in a warm and friendly atmosphere. The DO must have an attention for detail in all areas of the operations. Maintaining high standards in all areas of security, safety, cleanliness and sanitation are essential.
The DO is responsible for ensuring the quality of all aspects of the operations; including the beverage, food, service and physical structure. In particular:
Regular meetings with the chef regarding proper handling procedures of all products and freshness of the product
Ensuring a safe and clean environment is the norm and all products are being handled properly
Regular discussions of guest and staff feedback regarding food and beverages with the appropriate party
Plant Equipment Management
The DO ensures the General Managers are responsible to work with their clients on the daily upkeep of the physical plant, in particular the following:
Daily walk through of the operation to determine areas which need attention or repair
Maintaining a running punch list of "need to have" as well as "nice to have" items which are handled in a timely fashion as appropriate
Planning necessary upgrades in a timely, well thought out way
VI. Technical Knowledge
The DO must possess a working knowledge of the systems used within our company. In particular, ensure the GMs must be proficient in the following:
Opening and closing procedures
Producing accurate monthly inventories
VII. Problem Solving and Judgment
The DO is always pro-active, seeking out potential problems before they arise. Consistent decisions must be made which are in the best interest of the guest, the employees and the owners. A DO is alert to all aspects of the operation throughout the shift and knows where to be and when. A DO has the ability to make clear, concise decisions on his/her feet.
VIII. Client Relations
Maintaining good standing Client Relations is essential to our business overall success.
The DO will work directly with our clients to communicate our needs as well as ensure
the Clients needs are being maintained and/or exceeded. Our expectation is that the DO
and GM meet regularly with their clients to keep them abreast of all aspects of the
business and perform Quarterly Client Reviews, to outline our financial and operational
10 to 15 years Multi Unit Management experience
Able to oversee multiple operations at one time
Able to stand for a 12-14 hour shift
Able to work independently and make the right decisions for the business
Basic PC knowledge and comprehension (Word & Excel)
Basic math knowledge and comprehension (addition, subtraction, multiplication, division, fractions, and percentages)