Director Of Operations & Client Services (Seo/Ppc Experience Required)

On The Map Marketing (OTM) is a private-equity-backed, rapidly growing local search marketing agency. Since 2021 the company has grown by 100%. Currently on track to do $7M in revenue in 2024 and $10M in yearly revenue by 2026.

With the rapid growth, OTM has recognized the need for a Director of Operations & Client Services. A dual-responsibility role: (1) owning processes and procedures, (2) ensuring excellent service delivery for our clients. This role comes with a lot of responsibility and a lot of opportunity for growth The current client portfolio size is $550k MRR and we expect this number to grow incredibly fast.

The right candidate will seize the opportunity and yield maximum returns for OTM clients. Operations Responsibilities: Create a scalable OTM team pod model.

Manage OTM team pods. Coach/mentor OTM pod leaders. Hire/fire OTM pod leaders.

Manage/improve OTM marketing service delivery processes. Document/manage OTM service SOP’s. Own Quickbase process/feature implementation (work w/ developer). Client Services Responsibilities:

Ensuring client needs are met/exceeded. Own churn. Own upsells.

Handle highest-level client issue escalations. Client satisfaction check-ups. Leadership Responsibilities:

Join OTM leadership team. Continued implementation of EOS best practices across the company. Contribute to the strategic vision of OTM growth.

Experience/Requirements: 7 Years of experience in client/services and operations roles. 7 Years of SEO/PPC experience. Highly skilled in relationship building and conflict resolution. Highly skilled in upselling opportunity spotting/pitching.

Experienced in managing/building agency marketing teams. Experienced in managing/building pod team models. Experienced w/ process rollout and adherence management.

Experience running/implementing EOS frameworks. What We’re Offering: Highly competitive salary.

Signing bonus. Relocation bonus (if applicable). Unlimited PTO. Health Insurance:

Full Coverage. Personal development budget: courses, conferences, access to coaches, etc. Team social programs, company trips, and quarterly events.

Relocation support is available (considering remote and in-person). Did we get your attention? To be considered please make sure you have filled out the culture index survey https://surveys.cultureindex.com/s/G7cv1a3b1X/67451