Director Of Operations

Americold Logistics Brooklyn Park , MN 55443

Posted 2 weeks ago

Overview

Americold provides temperature-controlled warehousing and transportation to food producers, restaurants, schools and retail outlets such as grocery stores. We're proud to provide an essential link in the food and beverage industry supply chain, and to play our part in ensuring families across the US and overseas can sit down together to eat.

Based in Atlanta, Georgia, Americold owns and operates 155+ temperature-controlled warehouses in the United States, Australia, New Zealand, China, Argentina, and Canada. In North America we have over 11,000 associates and offer a wide variety of employment opportunities - from warehouse forklift operators and supervisors to accounting, customer support, engineering, transportation, and technology solutions positions.

Responsibilities

Primary Responsibility: Responsible for managing GMs for multiple warehouses in a designated region or geography.

Partner with the Business Development organization in order to maximize customer satisfaction while driving profitability and occupancy. Evaluate and achieve customer profitability and support the development and discussions on rate negotiations.

Essential Functions:

  • Drive the implementation of the Americold Operating System Execution of lean-based continuous improvement efforts and 5-habits labor optimization Help team oversee SQF based product quality and loss prevention Ensure energy and refrigeration excellence for sites Work closely with Regional Support team to drive Corporate Objectives in HR, Safety, FP&A, Procurement, Continuous Improvement, and all functional support team. Leading and developing their people and following the corporate initiatives that are set forth Passion for results and attention to detail Driving un-paralleled world class service and operational metrics Challenging status quo and ways to innovate which drives enhanced operational efficiencies Establish clear strategies to accomplish expense goals Establish and achieve specific expense goals and metrics with/for teams Leverage technology and other resources to reduce or eliminate costs Provide support and remove roadblocks to expense goal attainment Create and sustain a focus on profitable sales within the business Help team determine and understand operations role in supporting customers Recognize the issues and actions that affect profitability most Maintain visibility within the customer base and assist in serving as company's Operational Leader in customer dealings Establish clear operational tools that will insure transparency of performance through Scorecards, KPI's, Metrics, Order Profile, and other relevant customer performance management.

    Respond effectively to customer needs, interests and concerns Proactively develop relationships with key customers Maintain the proper balance between providing the best possible customer service and the cost of delivering that service Understand the needs, interests and objectives unique to different stakeholder groups, and create solutions appropriate for those stakeholders Anticipate future needs, outcomes and constraints (e.g., the impact of current and future contracts) for different stakeholder groups Maintain strategic relationships with labor leaders on key issues (e.g., during contract negotiations) Ensure consistency and equity in work conditions and employment concerns Create or identify solutions for stakeholders with very different objectives Maintain union-free status by using proactive approaches as appropriate Maintain visibility with associates in the region Advocate for employees or employee concerns or issues Continuously promote and support diversity (e.g., in hiring, placement, task teams, special assignments or other decisions and plans) Solicit employee involvement in and support for important decisions and initiatives Share important information in a timely manner Recognize employee contributions and successes Communicate expectations and support for ongoing, individual development Pursues, and encourages others to pursue, opportunities to develop new knowledge and skills Solicits feedback and suggestions from others to improve own performance Train and develop robust facility management and operations teams Appraise and management team, develop training plans to maximize talents and skill areas, develop weaknesses Provide and maintain a safe work environment and support a "Safety Awareness" culture. Ensure compliance with all safety and loss prevention policies; all in partnership with Risk Management Ensure facilities are operated in accordance with company guidelines and policies Visit facilities to ensure company policies and standard operating procedures are being observed and properly executed. These facility visits must be in depth and include a review of labor hours, operating costs, customer issues, and employee matters.

    Perform internal audits, document findings. Recognize jobs well done, and act on areas of deficiency Review Key Performance Indicators and utilize other measurement tools on a daily/weekly basis to ensure that operational, financial, employee and service controls are in place Be familiar with and comply with applicable employment laws, as well as all other municipal, state and federal regulations

Qualifications

Qualifications & Experience:

  • College degree in business, logistics, management or equivalent preferred; equivalent combination of education and experience will be considered Seven to ten years in warehousing and/or logistics management experience Five years general supervisory/management experience

Knowledge, Skills and Abilities:

  • Ability to manage supervisors and employees Ability to work in fast-paced, deadline-oriented environment Ability to communicate effectively with variety of individuals Ability to pay close attention to detail Strong interpersonal skills and judgment in communicating with staff Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth Must have strong relationship skills, be able to provide and model leadership behaviors including the ability to defuse conflict. Relate to other people beyond giving and receiving instructions: they must get along with others without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism.

    Possess Knowledge of Regulatory Agency Food Safety Guidelines and ability to communicate to facility team to ensure compliance with all Food Safety Guidelines Excellent written and oral communication skills. Proven ability to juggle multiple tasks simultaneously Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals Ability to solve complex problems Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines

Physical Requirements:

  • Requires the ability to sit for long periods of time, with frequent interruptions Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending Requires manual dexterity with normal hand and finger movements for typical office work Talking, hearing, and seeing are important elements of completing assigned tasks May require travel by automobile and airplane up for business May require a visit facility operations in temperatures at or below freezing May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds Requires the use of various electronic tools Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Americold is an Equal Opportunity/Affirmative Action Employer.

EOE/AA M/F/D/V DFW.



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Of Sales

Cortalent

Posted 7 days ago

VIEW JOBS 11/8/2018 12:00:00 AM 2019-02-06T00:00 Opportunity Overview: The Sales Director's primary goal is to grow the sales organization in alignment with aggressive company growth goals. They will support each of the following areas of responsibility: Company Leadership, Sales Management & Customer Service, Sales Operating System, and Business Development. Required Skills: * Minimum of 5 years managing sales * Knowledge of working with manufacturer representatives/external distribution teams * Successful sales management experience, including oversight of customer service, estimating, and manufacturer representatives (managing a channel) * Strong coaching skills ability to observe, listen and provide feedback for skills development * Ability to create, execute and hold others to a sales plan Position Responsibilities: Company Leadership * Demonstrate understanding of how Rotation Engineering operates including strategy, profitability, and operations * Embrace and drive EOS implementation and adoption * Translate vision and strategy of company into sales initiatives that directly drive sales activity * Recommend and implement direct and channel sales strategies and tactics to secure new opportunities * Provide regular, open and transparent communications with leadership regarding successes, challenges, and changes * Understand market trends, market intelligence, and competitive information * Work effectively with all departments and leaders for day-to-day leadership of the company as well as preparing the company for continued growth Sales Management & Customer Service * Drive recruiting, hiring, and onboarding strategies and processes for sales team, including manufacturer representatives, customer service representatives, and quotations team * Assess sales team performance, lead efforts for performance improvement, and manage through changes including promotions, role changes, and departures * Hold accountable sales team members for: * Activities and expectations * Following a defined sales process * Using and leveraging sales and marketing tools * Perform joint calls/visits with sales team to secure/develop accounts and opportunities * Engage in 1x1 meetings with sales team to develop skills, manage performance, and assist with career development Sales Operating System * Define sales activity leading and lagging indicators that provide visibility into effectiveness throughout the sales process; incorporate into operating system to drive revenue * Embrace the Sales Operating System, including: * Sales process and reporting, including mission-critical activities such as territory and strategic account planning * Activity expectations * Routine meetings (1on1's, training, forecasting, management reporting) * Systems such as CRM, proposals, forecasting * Key measures including annual goals and monthly milestones Business Development * Conduct business reviews to understand customers' current situation, desired situation, business drivers, needs, and decision-making processes. * Strategize with, guide and educate customers to ensure we are delivering the best solution. * Directly manage accounts and identify opportunities for growth. Increase sales and average order size by means of cross-selling, upselling, and add-on sales. * Create a sense of urgency to close opportunities. * Understand, assess, and refine the value proposition and competitive advantages in order to effectively differentiate and sell the value in a competitive market. Cortalent Brooklyn Park MN

Director Of Operations

Americold Logistics