Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 200 captive locations in Texas and recent expansion into California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.
Essential Job Duties
Oversees the customer experience process by managing customer touchpoints including training, Quality Audit, and brand consistency initiatives
Look for centralization opportunities to better serve the entire operation in a cost effective way
Responsible for the strategic development, implementation and ongoing evaluation of a cohesive organizational training strategy, learning tools and programs.
Develop and execute on training and audit programs that directly improve the customer experience
Accountable for developing short term and long term customer centric goals across the organization
Identifies and tracks relative Customer Experience data
Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
Maintain a keen understanding of training trends, developments and best practices
Responsible for the evaluation and management of the Company's systems for internal controls
Oversee the operations of the internal audit department including providing guidance and support to ensure the audit staff reports timely and accurately results to improve the customer's experience across multiple departments
Routinely employ strategic and tactical planning methods to accomplish organizational objectives and goals
Will directly manage Audit Manager, Training Manager and QA staff to continue to improve Pronto processes
15 years of industry experience preferred
5 years in management of supervisors or other managers
Strong verbal and written communication skills
Ability to present with poise and professionalism
Ability to oversee the creation and facilitation of engaging and cutting - edge training programs
Ability to create, maintain and report on quality assurance and auditing processes to improve internal processing and customer experience
Strong project management and analytical skills
Ability to multi-task, be proactive and manage time wisely
Experience in delivering customer centric training and /or audit processes in the insurance industry (preferred)
U.S. Eligibility Requirements:
Interested candidates must submit an application and resume/CV online to be considered
Must be 18 years of age or older
Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
RPS offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
Risk Placement Services, Inc. is a division of Arthur J. Gallagher and believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, RPS will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Gallagher Bassett NZ Ltd