Director Of IT, Infrastructure And Operations

Overview

Company Profile:

Electro Rent is a leading global provider of test and technology solutions that enable its customers to accelerate innovation and optimize investments. Electro Rent's rental, lease, sales, and asset management solutions serve industry-leading innovators in communications, aerospace and defense, automotive, energy, education, and general electronics and have done so since 1965.

Business Profile:

Electro Rent Americas, with a deep understanding of test equipment life cycles and utilization, our team of test equipment specialists offer comprehensive strategies that lower the cost of test. Our team, including highly skilled engineers, responsive customer service representatives and excellent global logistics professionals, make sure you get the right test equipment right when you need it. Electro Rent helps design an acquisition approach that helps minimize the cost of acquiring equipment, optimize its use, and maximize return after use, saving time and money at each stage.

Location Profile:

Headquartered in West Hills, California, this company employs people worldwide as the leading Global One-Stop-Shop Solutions Provider of Mission Critical Test and Measurement Equipment and Technology Products. Electro Rent is relentless in its dedication to being a high-quality, low-cost and on-time supplier, delivering the highest value to its customer while continually pursuing strategic, sustainable and profitable growth.

Position Summary:

Electro Rent is looking for a Global Director of IT, Infrastructure and Operations (I&O), who combines an entrepreneurial spirit with a good understanding of key IT compliance concepts and IT best practices akin to those of world-class companies. This role is ideal for someone technically versatile, ready to navigate the overlapping roles and fluid responsibilities characteristic of a smaller, leaner company. You will be leading a team of around 10, tasked with maintaining and advancing our IT infrastructure across various platforms. Your ability to juggle hands-on technical work, vendor management, team leadership, and engaging with senior business leaders is vital. We seek a proactive, versatile individual who excels as both a doer and a manager, driving the team towards operational excellence and technological innovation.

This role reports to the CIO and has line management responsibilities for Help/Service Desk, Cloud and Traditional Infrastructure Engineers, and network engineers. The role also has oversight of some aspects of the IT Security Program.

The head of I&O brings experience, knowledge, and future vision for transforming the I&O function including its strategy, operating model, product and service offerings and workforce. The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations capabilities.

As a key member of the senior IT leadership team this role contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring I&O strategy is fully aligned, positioning I&O to deliver compelling business value.

Technology used at Electro Rent includes Azure, Office 365, Microsoft 365, Microsoft Windows servers, VMware infrastructure, Hosted servers and applications (Salesforce.com, Dynamics 365, and bespoke), SD-WAN Architecture, Network Security/Firewalls, Switching, WLAN and SQL Servers. Some legacy systems are still in place. This includes servers running Solaris Unix and IBM I (fka AS/400).

Electro Rent Corporation runs several IT Systems across multiple platforms serving a worldwide user base 24/7/365. This role will support users and systems, primarily focused on supporting the Global and U.S. Support Desks. Travel to any of our global offices may be required though seldom.

Responsibilities

• Lead the IT Infrastructure and Operations team to develop and execute Electro Rent's IT Infrastructure and Operations transformation strategy.

• Ensure the efficient and optimized deployment and management of end user computer devices such as laptops, desktops, and mobile devices.

• Implement and manage compliance with standards such as NIST/CMMC, ISO270001, PCI, GDPR/CCPA.

• Oversee ITIL best practices in areas such as change management and patch management.

• Manage vendors for purchasing and managed services for network, cloud infrastructure, on-premises infrastructure, cyber security, and database management.

• Oversee the help desk to support end users, utilizing metrics and KPIs to ensure service effectiveness.

• Lead the consolidation of multiple Windows domains and conduct a physical inventory of IT assets.

• Ensure business continuity and disaster recovery strategies are in place and tested regularly.

• Promote and oversee the application of emerging IT trends that can drive business value.

• Ensure IT Infrastructure configured the most optimal, cost effective way

• Troubleshoot problems, as needed

• Foster a culture of innovation, transparency, and accountability in IT.

• Apply project management skills to manage projects and maintain timelines.

• Other assignments as directed by CIO

Qualifications

• Bachelor's or master's degree in computer science, information systems, business administration, related field, or equivalent work experience

• Ten or more years of experience in IT or business/industry

• Demonstrable experience in a management role within IT infrastructure and operations, ideally within a global SMB with high complexity.

• Proven vendor management skills, including purchasing and managing services in areas of network, security, and database management.

• Extensive hands-on experience with Microsoft Stack, Linux, Cloud (Azure preferred, AWS a plus), and SQL Server.

• Practical experience with traditional Active Directory and Azure Active Directory (Entra ID).

• Working knowledge of MFA, SD-WAN (CATO), Cisco Meraki (LAN and WLAN), Microsoft/Office 365, FreshService/ServiceNow, ManageEngine or another UEM tool, and MDM.

• Experience with leveraging Infrastructure as Code.

Experience & Education

• Bachelor's degree in computer science or related field or equivalent technical or professional experience related to the design, installation, and maintenance of local and/or cloud infrastructure required

• Minimum eight (8) years' experience in IT or business/industry

Physical Requirements

• All positions will require, to some degree, the physical abilities described below to perform the essential functions of the job

• Work the expected hours, consistently arrive at work at the agreed time and follow Company rules and guidelines regarding breaks and meal periods. Full time is typically considered to be 40 hours per week

• Communicate effectively, both oral (in person and on the phone) and written.

• Move around and through all work areas as needed, may include climbing stairs or ladders

• Lift and/or move up to 10 pounds (i.e. books, reports, binders etc.)

• Regularly sit at the assigned workstation

• Use keyboard or equivalent equipment, to access the computer,

• Use hands to manipulate documents and general paperwork to view contents

• Read documents, reports, files etc.

Electro Rent is the largest, most comprehensive test equipment services provider for market-leading customers around the world. We are focused on delivering outstanding service for customers across a broad range of industries including Aerospace/Defense, Telecommunications, Mobile/Computing, Power & Industrial, Automotive, Medical, Education, New Space, Data Products Rental and more. With 1.1 billion inventory, immediate shipping to over 100 countries, and a world-class accredited calibration and repair lab, our team of experts solve tough technical and financial challenges related to testing.

Electro Rent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

All offers of employment are contingent upon the completion of a pre-employment background investigation that may consist of, but is not limited to, a: pre-employment drug & alcohol screen, criminal background investigation, and documentation required by the Immigration Reform & Control Act of 1986 or other applicable regulations. During the background investigation process, a record of conviction or other adverse issues will not necessarily disqualify a candidate from employment. Electro Rent will consider factors such as 1) the length of time that has passed since the offense or adverse issue; 2) age at the time of the offense or adverse issue; 3) the severity and nature of the offense or adverse issue; 4) the relationship of the offense or adverse issue to the position for which you have applied, and 5) evidence of rehabilitation. Additionally, candidates who refuse to submit to a drug and alcohol test or who fail to show up for a drug test within the required time will no longer be considered for employment, and any offer of employment will be rescinded.