Director Of IT And Facilities

Overview

Since 2006, Jackson Therapy Partners has provided allied and therapy staffing to over 1,300 healthcare and education providers nationwide, helping patients and clients receive the important care that they need in communities where skilled professionals are in short supply. Awarded Best of Staffing 2022, and Top Workplace by the Orlando Sentinel, our team works to inspire others, cheer on our teammates, and lead with kindness while helping therapists and allied professionals build an adventurous, life-changing travel career.

Part of Jackson Healthcare's "Family of Staffing Companies," together we're helping thousands of healthcare facilities serve more than 10 million patients each year.

Building Stronger Communities Together

Our corporate team is a dynamic mix of recruiters, sales, technology, HR, accounting, marketing, and support team professionals who are passionate about working as a team to ensure quality client and patient care nationwide. At Jackson Therapy Partners, you'll enjoy a culture that encourages individual and team development through training, giving back, and team building events like volunteering in our local communities building bikes for kids, an occasional 5k, and company food fests.

Benefits and Perks:

• In office

• Career Advancement Opportunities

• Great Company Culture

• Day 1 Competitive Medical, Dental and Vision Benefits

• 23 Days of Paid Time Off in First Year

• 401K with Company Match

• Referral Bonuses

• Employee Recognition Program

• Tuition Assistance

Job Summary:

This role is responsible for overseeing our infrastructure assets including the Network & Security, Server & Systems, Voice, and Telecom services. Contributes to the organization by achieving its mandate to pursue a progressive agenda to design, build, maintain and continuously improve the infrastructure posture to meet the changing needs of our growing businesses.

Job Description:

• Work closely with the internal departmental and operational leaders to plan, strategize, and ensure key initiatives are developed and delivered.

• Partner closely with product owners and business analysts, strategy teams, enterprise security team, for assisting in building the strategy and executing on the technology roadmap.

• Set vision for support for third-party, on premise, and cloud applications and services.

• Advance the use of effective communication strategies such as dashboards and visual analytics.

• Research current and new industry trends, technologies, and software development practices.

• Identify opportunities for improvements, expansion, and/or reduction of infrastructure services that meet the changing needs of the enterprise.

• Coordinates and directs assigned IT projects and ensures that related departments are well supported.

• Provides technical expertise in the planning and design of IT resources.

• Documents and records IT solutions and procedures for future reference and problem solving.

• Assumes responsibility for establishing and maintaining professional working relationships with clients, vendors, and outside contacts.

• Interfaces with vendors and suppliers to negotiate new contracts.

• Interacts with carriers on service impacting events, performs escalation, coordinates maintenance notifications, executes routing changes for circuits having maintenance performed.

• Interacts with 3rd party vendors for technical support.

• Provides facilities support as needed. Responsibilities would include hanging pictures, ensuring proper security measures for the workplace, including collaborating with security system vendors or a team of security professionals.

• Attends meetings as required (both virtually and/or in-person as required). Examples include mandatory internal meetings as needed and required, as often as monthly or quarterly, in-person meetings with team members, vendors, conferences, events, seminars, etc.

• Partners with leadership to make preparations for our office regarding changing weather conditions (e.g., inclement weather). Builds relationships the property management team and places requests through their property management system.

• Responsible for all IT vendors and moving IT equipment.

• Collaborates with leadership to assist in preparing for company meetings and events.

• Assists with onboarding new employees with their IT equipment and access to our office.

• Completes hardware and software licensing functions and assists with inventory management.

• Add, deletes, and updates user information.

• Reports urgent and critical System Down service requests to team lead and/or Sr. personnel.

• Player/Coach-performs duties of the IT team as needed and other duties as assigned.

• Leads IT team through effective objective setting, delegation, and communication. Conducts meetings to ensure that personnel are well informed of changes in programs, policies, and procedures.

• Trains, directs, and coordinates team. Provides assistance and support as needed.

• Conducts performance appraisals as assigned. Provides measurable feedback to IT staff and suggestions for improved performance. Formulates and implements employee corrective actions as needed.

Qualifications:

• Bachelor's degree in information technology, Computer Science or equivalent work experience.

• Network systems training.

• Five or more years of related experience and three or more years of IT leadership experience.

• Accomplished team-oriented leader with demonstrated results in leading a high-performing team and mentoring and developing staff.

• Proven ability to take individual initiative and responsibility for assignments; high attention to detail; outstanding follow through; problem solver.

• Demonstrated success and experience in planning and implementation of high-visibility IT projects.

• Experience in business process improvement, technology management and operational support and planning.

• Demonstrated skills in critical thinking, negotiation, meeting facilitation and relationship building.

• Must be a skilled decision-maker who works efficiently in a high stress environment.

• Fiscally responsible, experienced in managing budgets a plus.

• Strong communication and collaboration skills to work effectively with cross-functional teams and stakeholders.

• Demonstrated ability to manage multiple projects and priorities simultaneously.

• Experience with Agile methodology and driving Agile transformation.

• Must be passionate about embracing new ways of working and contributing to an organization focused on driving better customer experiences and outcomes.

• Knowledge of common business operating systems and applications, including Windows, Windows Server and Office

• Understanding of network technology and related concepts, such as LAN/WAN, TCP/IP, DNS, DHCP, VPN, SMTP, etc.

• Knowledge in Microsoft Exchange, VMWare, Hyper-V, Remote Desktop Services, Windows Server, SQL Server, Check Point and other firewalls, Active Directory, Microsoft Azure, Office 365 Administration and Microsoft Endpoint Management (Intune)

• Experience with Exchange and Active Directory administration.

• Experience with Agile methodology and driving Agile transformation.

• Physically capable of picking up and moving computer hardware.

We are seeking applicants that can work in office and live in the Greater Orlando, FL area that will allow them to travel easily to client sites and company meetings. Must be able to work 8:30am-5:30pm EST.

EEO Statement

Jackson Therapy Partners is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.