Director Of Interventions And Student Success

Reporting to the Associate Provost for Student Success and Chief Retention Officer, the Director of Interventions and Student Success supports university goals of student retention and success within the division of student success and across the university. The director ensures that the university is proactively identifying and intervening with at-risk students, that staff and faculty are helping students acquire the skills and abilities to become self-reflective, focused, engaged, and academically successful, and that students (especially at-risk students) are provided with the support and attention necessary for their ongoing success and retention.

The Director of Interventions and Student Success has three main functions: (1) to lead the strategic development, coordination, and execution of broad student interventions; (2) to supervise both the academic coaching and learning assistance staffs (including MSW interns when applicable), all of whom are tasked with providing high-quality, in-depth, holistic support, based on institutional research, personalized assessments, and contextual information surrounding each student case; and (3) to serve as the point person and liaison between the academic and professional areas involved in intervention workflows.

About The University of New England

UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

UNE offers a generous comprehensive benefits package to eligible employees. The package includes varied health and dental plans; a retirement plan that includes up to an 8% match; extensive paid leave including holidays, vacation, sick and personal time; and educational benefits. Please visit the Human Resources Benefits site (https://www.une.edu/hr/benefits) for additional information regarding UNE's fantastic benefits package.

Responsibilities

Strategic Interventions

• Work closely with the Office of Institutional Research to collect, analyze, and interpret data on student success and retention trends internal to UNE.

• Develop and institute university-wide strategic intervention processes aimed at identifying and supporting "at-risk" students.

• Articulate program details to various constituencies, including deans, department chairs, faculty, athletics coaches, and student support staff.

• Facilitate the implementation, execution, and assessment of intervention strategies across all university offices and departments.

• Train staff and faculty on the intervention execution, case management, and data tracking.

• Monitor student engagement and success across multiple student cohorts and populations.

• Identify areas of student academic need, and develop new programs, seminars, workshops to address them.

• Plan, develop, and implement supplemental intervention programming in cooperation with SASC and other relevant offices and departments.

• Collect data and disseminate reports and analyses reflecting progress, trends, and appropriate recommendations for future programs and initiatives.

• Monitor the ongoing academic progress of student cohorts and individual students, raising and/or managing necessary alerts on individual students and cohorts, and tracking specific student cases across multiple offices and elements of students' support teams.

• Conduct regular evaluation and assessment of programs and services, focusing on learning outcomes, and overall student success.

Program Direction

• Plan, develop, expand, and implement all aspects of the Academic Coaching Program, including one-on-one coaching sessions, scheduling and running campus-wide seminars and workshops, regular data-tracking and reporting, as well as creative problem solving as need arises.

• Recruit, hire, train, support and supervise the learning specialists and academic coaching staff.

• Maintain a strong knowledge base of academic skills, pedagogy, principles and methodology.

• Development and maintenance of Academic Success Skills tools (including worksheets, flyers, videos, etc.).

• Maintain coaching meeting data, including student GPA, meeting count, and student program and major to track success, target areas for growth and development of individual coaches and program.

• Serve as the central point of contact and informational resource for the Learning Specialist and Academic Coaching programs for multiple constituencies, including students, faculty, staff, and parents and guardians.

Liaison for Intervention Workflows

• Provide support and direction of interdepartmental retention programs and interventions, focusing on a model of active engagement and mentoring of students in all phases of the educational experience.

• Cultivate, develop, and maintain relationships with deans, department chairs, and program directors across campus (including the Academic and Career Advising Center, Student Academic Success Center, First-Year Experience, Center for Teaching Excellence, Student Access Center, Athletics, the Counseling Center and Student Affairs).

• Create regular reports for the Associate Provost and senior leadership on intervention delivery and impact, future trends and areas of concerns, and redundancies and inefficiencies in the student support structure.

• Maintain high-level knowledge of academic and career advising issues including but not limited to: general and major curriculum progression, major choice, career development, professional competencies, internship/job/graduate school options, and participation in extracurricular activities/events/programs in order to facilitate appropriate referrals when needed.

General

• Provide support and guidance to professional staff within the Division of Student Success.

• Serve on university committees as needed.

• Other duties as assigned.

Qualifications

Master's degree required (PhD preferred), plus 3+ years of administrative and/or higher education experience showing progressive responsibility, data analysis and program development experience, and intra-institutional coordination of student support workflows (especially strategic interventions).

• Specialized knowledge and skills related to specific areas of responsibility.

• Excellent planning, administrative and organizational skills.

• Capacity to work with and understand undergraduate and graduate student populations.

• Excellent interpersonal, organization, written and oral communication skills.

• An understanding of and preference for collaborative approaches to problem-solving.

• Experience with record keeping and generation of assessment reports.

• Willingness to work both autonomously and collaboratively with team members.

• Strong technological skills and comfortable work with Microsoft Office, Banner (or similar data system); advising management software, preferred.

• Previous Supervisory experience preferred.

• Positive and energetic outlook, commitment to life-long learning and ongoing student success.

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

COVID Vaccination Statement (PLEASE NOTE)

Employees in clinical settings must meet the State of Maine's immunization requirements for clinical activity.