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Director Of Infrastructure & Development Services (Job ID #101948)

Expired Job

University Of Illinois At Chicago Chicago , IL 60602

Posted 3 months ago

The Academic Computing and Communications Center is an agile organization, with a collaborative and team centered environment that provides IT leadership, academic technology infrastructure and services at University of Illinois at Chicago. We excel at supporting 40,000 staff, faculty and students across a diverse and comprehensive university in the heart of Chicago. Our services include campus wide networking, teaching and learning, identity and access management, communications, research computing, IT security, application development, web services, compliance and more.

The University of Illinois, ACCC seeks a Director of Infrastructure & Development Services. This position is responsible for designing, building, and integrating new technology solutions as well as the maintenance of existing systems and related infrastructure. Areas of responsibility include Network Services, Telecommunications, Systems Administration, and Development teams. The successful candidate will ensure effective communication and visibility into group offerings, changes, and challenges.


  • Provide strategic direction and oversight of network, telecommunications, systems, applications, and data center services.

  • Work closely with the CIO and other departmental directors to plan, strategize, and ensure key initiatives are developed and completed.

  • Working with the department's leadership, set direction and vision for support for third-party, on premise, and cloud applications and services.

  • Advance the use of effective communication strategies such as dashboards and visual analytics.

  • Research current and new industry trends, technologies, and software development practices.

  • Identify opportunities for improvements, expansion, and/or reduction of services that meet the changing needs of the enterprise.


  • Execute the implementation of storage, compute, telecommunications, and network related projects and services.

  • Provide effective management and oversight of cloud service offerings and service providers.

  • Working with the Chief Information Security and Privacy Officer (CISPO), ensure mitigation of security vulnerabilities and risks across managed systems, applications, and services.

  • Develop, maintain and monitor effective operation's processes to prevent failures of infrastructure, systems, applications and services.

  • Promote and use a data driven approach within its group to ensure SLAs are met and to drive understanding and improvements within areas of responsibilities.

  • Develop and drive a technical community across the organization that fosters innovation, agile design and test methodology, flexible teaming, knowledge sharing and talent transformation


  • Collaborate with other IT teams as appropriate to develop and design the most appropriate technology & service deliverables. This includes a shared services framework.

  • Develop, promote, and follow the application of project management principles.

  • Responsible for defining the enterprise architecture and technology review process.

  • Working with ACCC Leadership, lead the planning, implementation, and documentation of disaster recovery and business continuity efforts; ensuring that institutional data is managed, archived, and stored securely in both local and offsite repositories.

  • Direct or indirect involvement in the development of policies, standards and guidelines that direct the selection, development, implementation, and use of IT at the university.


  • Hire, supervise, develop, evaluate, mentor and coach staff. Cultivate an environment of continual learning and growth for group members.


  • Develop, track, and control the information technology annual operating and capital budgets.

  • Monitor KPIs and IT budgets to assess performance.

  • Assist in the analysis and evaluation of cost recovery, cost?benefit, and other quality management/assessment approaches for IT services.

  • Perform other related duties and participate in special projects as assigned.


A minimum of a Bachelor's degree required. Master's degree preferred.

Minimum of 6 years of proven experience in similar position.

At least 5 years of experience in management of professional technical staff positions.

At least 5 years of experience working within an enterprise grade infrastructure or systems group.

Demonstrated increasing level of responsibility in leadership roles.

Demonstrated experience effectively developing, communicating and implementing strategic objectives.

Knowledge of Cloud-Service SLAs and vendor management, reporting applications, monitoring tools, system configuration best practices, network and security credentials systems, Microsoft Office, cloud services including SaaS/PaaS/IaaS, disaster recovery and business continuity best practices.

Demonstrated experience with data center, network design, and application services and technologies.

Experience in higher education.

Demonstrated ability to apply best practices in project management and timely deliverables, and the ability to prioritize projects and manage resources.

Ability to build and maintain productive relationships with a wide range of personalities in clients, faculty, students, team members and peers within all levels of UIC.

Demonstrated ability to be forward-thinking and innovative while understanding client needs and the limitations of UIC business processes and technologies.

Ability to translate business needs into technical requirements to enable support staff success in meeting the expectations of our internal and external clients.

Critical thinking and problem-solving skills. Ability to evaluate alternatives and drive to solutions.

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Director Of Infrastructure & Development Services (Job ID #101948)

Expired Job

University Of Illinois At Chicago