Director Of Infrastructure And Operations

Job Summary:

The Director, Infrastructure and Operations role is part of the Byrider IT leadership organization

reporting directly to Byrider's CIO. All operational engineering roles will report to the Director

including DevOps, SysOps, NetOps, DBA and Data Architecture. This role will carry significant

exposure to all business partners as well as the Byrider senior management team and franchise

boards.

The Director of Infrastructure and Operations is responsible for the effective and efficient

delivery of all cloud managed and internal IT infrastructure used to support business processes,

services and end users across the enterprise. This is achieved through the effective delivery of

IT services through the management and orchestration of people, products,

providers/contractors and processes.

The ideal candidate will have a good balance of leadership and technical skills as they will be

leading a skilled group or engineers as Byrider continues its infrastructure transformation to a

100% cloud footprint. A deep understanding of the various public and private cloud platforms

will position the candidate for success.

Specific Responsibilities:

● Responsible for the overall enterprise-wide effectiveness and efficiency of all

infrastructure systems, networks, database and data warehouse platforms to ensure

high levels of functionality, performance, and business alignment.

● Oversees, coordinates, and monitors all support, administration, and operational

management activities. Responsible for high levels of infrastructure reliability, availability,

performance, problem management / elimination, PCI compliance, and IT disaster

recovery.

● In alignment with the architecture functions, the Director of Infrastructure and

Operations develops and implements standards, procedures, and operational IT

processes. Systematically monitors for problem and opportunity areas and is proactive in

assessing and making recommendations for improvement.

● Develops, deploys, and improves the full spectrum of IT operations processes.

● Ensures the infrastructure is designed and managed to achieve and maintain high levels

of reliability and performance.

● Ensures all infrastructure systems configuration and operating procedures are fully

documented and properly maintained.

● Interacts with and manages outside vendors, outsourcers, and service providers to

procure and deliver technology products, services, and contracts. Ensures consistent

quality and delivery of service across a tiered IT support model.

● Provides leadership and management in the planning and management of infrastructure

operations, production support, systems, database and data warehouse administration.

● Establishes, monitors, and analyzes performance metrics and service level agreements

to ensure business and customer needs are being properly met.

● Assess the qualifications of candidates and hire employees to perform job duties to

achieve section objectives.

● Perform functions typically associated with managing and leading others, including

performance management, recruitment and selection, and compensation and policy

administration.

● Set expectations, counsel, commend, and manage employee performance on an

on-going basis and in relation to their performance.

● Conduct regularly scheduled meetings with employees to communicate work plans,

issues, and other appropriate information.

● Recognize employee achievement.

● Facilitate effective and collaborative working relationships among staff.

Products and Stacks:

Public Cloud Platforms:

● AWS

● Azure

Microsoft Stack:

● Active Directory

● Windows Server

● SQL Server

● Azure DevOps

Monitoring, Management and Performance

Tools:

● Splunk

● Terraform

● Cloudwatch

● Dynatrace

● Application Insights

● Solarwinds

● LogRocket

Network:

● Cisco

● Meraki

Atlassian Stack:

● Jira Service Management

● Jira Software

● StatusPage

● Confluence

● OpsGenie

● Bitbucket

Google:

● Google Workspace Enterprise Plus

Phone System:

● Vonage

● NICE CXOne

Data Warehouse:

● AWS Redshift

● Kodda

● Spark

● AWS Glue

Skills and Qualities:

● Communicate and support the company mission, vision and values of the organization,

champion change and innovation.

● Analyze issues before making decisions; use sound judgment, consider immediate and

long-term impact of decisions, apply systems thinking.

● Apply technical/functional expertise, use financial acumen and is business savvy, provide

thorough analysis, understand and manage technology and other resources for

maximum impact on productivity.

● Excellent analytical, strategic conceptual thinking, strategic planning and execution skills.

● Drive for results, willing to take a stand for the good of the organization, make sacrifices

for the good of the organization, and take responsibility for consequences.

● Uses rigorous logic and systems thinking methods to understand and solve difficult

problems.

● Foster open two-way communication, speak with impact, listen and respond with

empathy, communicate effectively in writing, apply meeting protocol in public and

private forums.

● Apply influence skills; build talent and bench strength; coach and develop people;

engage and inspire people to reach their potential; foster collaboration.

● Inspire trust, demonstrate adaptability and flexibility, practice self-development.

● Encourage frequent, open communications, accessible, visible in the organization,

maintain calm and collected presence, and welcomes suggestions and feedback.

Educational Requirements:

● Bachelor's degree in Computer Science, Information Systems or a related field

Experience Required:

● 6 years of IT technical infrastructure management experience

● 5 or more years of leadership responsibilities, managing groups and teams which

included responsibility for hiring, disciplining, coaching, rewarding and terminating

employees

● 12-15 years of overall infrastructure and operations experience

● Experience in vendor management

● Demonstrated knowledge of the ITSM principles including relevant methodologies, tools

and overall discipline

● Experience leading IT transformational initiatives in complex and dynamic environments

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