Director Of Housekeeping

Radisson Hotel Group Anaheim , CA 92808

Posted 4 weeks ago

The Director of Housekeeping at the new Radisson Blu Anaheim will be responsible for successfully managing the housekeeping operation by developing and implementing strategies and services which meet the needs of the owners, employees and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Participates in the development and implementation of business strategies for the hotel which align with the Radisson Blu's overall mission, vision values and strategies

  • Develops and implements strategies for housekeeping operation

  • Monitors status regularly and adjusts strategies as appropriate

Manages the operation of the housekeeping, public space and laundry areas; ensures that the rooms and public space areas are spotless and continually restocked and straightened

  • Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals

  • Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate

  • Inspects rooms, public space and back-of-the house areas continually

  • Determines appropriate staffing levels for forecasted business and schedules employees accordingly

  • Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis

  • Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly

  • Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.

  • Manages operation of (and/or outsourced relationship with) laundry

  • Monitors assigned departments with compliance to safety standards

  • Coordinates room availability with the Front Office Manager

  • Coordinates room maintenance with Director of Engineering

Develops and implements strategies and practices which support employee engagement

  • Recruits and selects qualified candidates

  • Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

  • Communicates performance expectations and provides employees with on-going feedback

  • Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential

  • Upholds company policies through effective coaching and feedback strategies to hold employees accountable and encourage growth and development

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

  • Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

  • Performs other duties required to provide the service brand behavior and genuine hospitality

REQUIREMENTS:

  • Minimum three years in a supervisory or management housekeeping position required

  • Prior experience managing in a union setting

  • High school diploma or GED required, bachelor degree preferred

  • Able to collaborate effectively with other hotel employees and managers to ensure teamwork

  • Ability to speak and read both English and Spanish preferred

  • Strong mathematical skills

  • Strong organizational skills

PHYSICAL DEMANDS

  • May need to sit or stand for long periods of time

  • Proper lifting techniques required

  • Exertion up to 75 pounds of force occasionally and/or 50 pounds of forces frequently

  • Ability to lift, carry, push, pull or otherwise move objects

  • Ability to use various equipment such as vacuum cleaners and buffers

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VIEW JOBS 4/27/2020 12:00:00 AM 2020-07-26T00:00 The Housekeeping Manager participate in the development and implementation of business strategies for the hotel which are aligned with Radisson Blu's overall mission, vision values and strategies * Develops and implements strategies for achieving department goals * Participates in the implementation of marketing and sales strategies that support achievement of the hotel's goals Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts. Ensures that the rooms and public space areas are spotless and continually restocked and straightened * Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals * Participates in the preparation and implementation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate * Inspects rooms and public space areas continually * Determines appropriate staffing levels for forecasted business and schedules employees accordingly * Implements process for providing employees with customer service, technical and safety training on an ongoing basis * Tracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc. * Supervises the operation (and/or outsourced relationship) with the laundry * Monitors assigned departments with compliance to safety standards * Coordinates room availability with the Front Office Manager Develops and implements strategies and practices which support employee engagement * Recruits and selects qualified candidates * Provides employees with the orientation and training needed to understand expectations and perform job responsibilities * Communicates performance expectations and provides employees with on-going feedback * Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations * Gives personal attention, takes personal responsibility and uses teamwork when providing guest service * Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems * Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis * Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction * Performs other duties required to provide the service brand behavior and genuine hospitality REQUIREMENTS: * Minimum one year in a supervisory or management housekeeping position required * High school diploma or GED required, bachelor degree preferred * Able to collaborate effectively with other hotel employees and managers to ensure teamwork * Must be able to work a flexible schedule to include days, evening, weekends, and holidays * Ability to speak and read both English and Spanish preferred * Strong mathematical skills * Strong organizational skills * Able to work a variable schedule PHYSICAL DEMANDS * May need to sit or stand for long periods of time * Proper lifting techniques required * Exertion up to 75 pounds of force occasionally and/or 50 pounds of forces frequently * Ability to lift, carry, push, pull or otherwise move objects * Ability to use various equipment such as vacuum cleaners and buffers Radisson Hotel Group Anaheim CA

Director Of Housekeeping

Radisson Hotel Group