Central to The Village is The Lodge at Spruce Peak, Stowe's only ski-in, ski-out luxury resort. Breathtaking vistas greet every guest with windows that soar from ceiling to floor. Welcoming suites feature flickering hearths that bathe every room in warm, golden hues.
Travel is all about cultivating new experiences - memorable ones that stay with you long after your trip. The Lodge is a captivating venue that epitomizes the New England experience year round. We're a pristine golf course, your dream wedding venue, an immaculate meeting spot and your ultimate family getaway.
The Lodge at Spruce Peak is a Hyatt Hotel. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Director of Housekeeping is responsible for all aspects of the housekeeping operation and cleanliness across the property. They are a key leader on property, driving both the guest and colleague experience.
This position requires a strong attention to detail, leadership skills, and the ability to effectively collaborate with colleagues and guests. This position reports to the Director of Rooms.
Team training and development
Short and long term planning and execution of housekeeping operations
Manage the budget including labor cost, operate within approved plans, and make recommendations for future budgets
Ensure guest room and property inspection program is consistently maintained
Promote an atmosphere that ensures customer and colleague satisfaction
Ensure all safety and security policies and procedures are adhered to.
Collaborate closely with other departments to best support guest service and the sales process
Coach employees to reflect Hyatt service standards and procedures
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.
Three years or more of progressive hotel management experience, with at least 2 years of front desk or housekeeping department experience
Work closely with vendors to ensure proper pricing, delivery, and maintenance
Experience teaching, supervising, and mentoring multilingual and multicultural staff
Understanding of housekeeping and laundry supplies and pars
Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
Service oriented style with professional presentations skills
Hotel/Hospitality degree an asset
Strengths being: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.