Director Of Housekeeping

Hyatt Stowe , VT 05672

Posted 3 months ago

Central to The Village is The Lodge at Spruce Peak, Stowe's only ski-in, ski-out luxury resort. Breathtaking vistas greet every guest with windows that soar from ceiling to floor. Welcoming suites feature flickering hearths that bathe every room in warm, golden hues.

Travel is all about cultivating new experiences - memorable ones that stay with you long after your trip. The Lodge is a captivating venue that epitomizes the New England experience year round. We're a pristine golf course, your dream wedding venue, an immaculate meeting spot and your ultimate family getaway.

The Lodge at Spruce Peak is a Hyatt Hotel. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Director of Housekeeping is responsible for all aspects of the housekeeping operation and cleanliness across the property. They are a key leader on property, driving both the guest and colleague experience.

This position requires a strong attention to detail, leadership skills, and the ability to effectively collaborate with colleagues and guests. This position reports to the Director of Rooms.

Duties include:

  • Team training and development

  • Short and long term planning and execution of housekeeping operations

  • Manage the budget including labor cost, operate within approved plans, and make recommendations for future budgets

  • Ensure guest room and property inspection program is consistently maintained

  • Promote an atmosphere that ensures customer and colleague satisfaction

  • Ensure all safety and security policies and procedures are adhered to.

  • Division scheduling

  • Collaborate closely with other departments to best support guest service and the sales process

  • Coach employees to reflect Hyatt service standards and procedures

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

  • Three years or more of progressive hotel management experience, with at least 2 years of front desk or housekeeping department experience

  • Work closely with vendors to ensure proper pricing, delivery, and maintenance

  • Experience teaching, supervising, and mentoring multilingual and multicultural staff

  • Understanding of housekeeping and laundry supplies and pars

  • Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful

  • Service oriented style with professional presentations skills

  • Hotel/Hospitality degree an asset

  • Strengths being: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

  • Clear concise written and verbal communication skills in English

  • Must be proficient in Microsoft Word and Excel

  • Must have excellent organizational, interpersonal and administrative skills

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

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Posted 1 week ago

VIEW JOBS 2/13/2020 12:00:00 AM 2020-05-13T00:00 The Housekeeper is responsible for the cleanliness of the hotel. This person must have good communication skills as well as the ability to lift, pull and push a moderate weight. This is a fast paced position. There are 3 roles within housekeeping that might be performed: The Custodian is responsible to maintain cleanliness of all the public areas of the resort and at the Alpine Club, Cottage and Pantry/Beanery following Spruce Peak standards. In addition, the Custodian refreshes and maintains the cleanliness of the area around the resort and performs special projects for the Housekeeping Staff and does so without disrupting any of the daily functions of the resort or without disturbing guests. This is a full-time, year-round position. The House Attendant is responsible for assisting Room/Turndown Attendants on guest floors as needed and responsible for aiding with the cleanliness in all areas of the hotel following Spruce Peak standards while also answering and responding to guest calls and requests. In addition, the House Attendant, works special projects for the Housekeeping Staff. The House Attendant performs job duties without disrupting any of the daily functions of the hotel and without disturbing any guests. This is a full-time, year round position. The Room Attendant is responsible for the comfort and cleanliness of Resort guests, visitors and employees. The room attendant's primary concern is to service every room and guest according to the Spruce Peak Quality and Performance Standards. The Room Attendant is to do whatever is necessary to guarantee that all guests who stay with us are happy, eager to return, and confident to recommend us to others. This is a full-time, year round position. * High school diploma or equivalent preferred * Prior hotel or hospitality experience preferred * Experience in high volume establishments * Attention to detail * Customer service experience * Must be 18 years of age or older * Must have a flexible schedule to include both weekend days and holidays. Hyatt Stowe VT

Director Of Housekeeping