EOS Hospitality South Yarmouth , MA 02664
Posted 1 week ago
We've been in business for over 50 years, and we've continued to be the best at what we do for two reasons: Our passion for delivering exceptional guest experiences, and our integrity. When guests choose us, they know that their stay will be outstanding, and if something isn't right, we'll make it the way it should be.
Duties and Responsibilities
Responsible for directing and administering the entirety of housekeeping operations to ensure the overall cleanliness
Conduct product quality and routine grounds inspections in accordance with hotel policy to uphold outstanding guest service
Maintain and ensure the cleanliness of guest rooms, public spaces, bathrooms, offices, banquet halls, meeting, and conference rooms in compliance with hotel policy and all local, state, and federal standards
Lead, direct, and administer all housekeeping operations, this includes management via electronic systems, budgeting, forecasting, inventory control, general department management, and implementation of policies and procedures
Oversee, train, and ensure proper usage of cleaning supplies and chemicals
Ensure proper handling, labeling, and storing of all hazardous supplies in accordance with state and federal law
Routinely participate in management meetings for innovation and improvement
Represent the hotel in an exceptional and professional manner
Resolve customer issues and complaints as they pertain to housekeeping
Education and experience
High school diploma or equivalent experience
Minimum 3 years experience in the hospitality field
Minimum 2 years experience in a supervisory position
Required skills and qualifications
Working knowledge of labor management scheduling procedures and systems
Working ability to lead and train a diverse team of employees
Demonstrated analytical problem solving, planning, forecasting, and implementation abilities
Basic management skills: Conflict resolution, development, team building, coaching, etc.
Ability to work flexible hours: Nights, weekends, and holidays as needed
Ability to lift at least 30 pounds regularly
Ability to stand and walk for long periods of time
Ability to twist, bend, squat, and stretch
Ability to tolerate exposure to caustic chemicals
Preferred qualifications
Bachelor's degree
5 years experience in the hospitality field
3 years management or supervisory role over at least 4 employees
Spanish speaking
EOS Hospitality