Director Of Hotel/Hotel General Manager

Maryland Live Casino Hanover , MD 21076

Posted 2 months ago

Director of Hotel/Hotel General Manager


The Director of Hotel/Hotel General Manager is responsible for the execution of the hotel's marketing, revenue optimization, and distribution strategies and the overall leadership and management of the hotel departments while delivering a Fun, Friendly, and Comfortable experience for all Team Members and Guests.


  • Support strategic vision, develop and implement operational and service strategies that lead Live! to become and remain the market leader in the area in occupancy, rate, and guest satisfaction scores.

  • Responsible for planning, controlling, communicating and implementing procedures and processes for the overall operation of the hotel division departments.

  • Collaborates in devising, directing, leading, and executing the hotel's marketing, revenue optimization, and distribution strategies to yield maximum financial results for the company.

  • Directs and leads staff in developing strategies to accomplish objectives approved by ownership and oversees implementation in partnership with Live! Casino & Hotel leadership teams.

  • Directs and leads the hotel departments; Front Office (Front Desk and Bell/Door), VIP Services, and Housekeeping.

  • Partners with the VP of Sales and Marketing in the overall support of the Sales Team and strategy.

  • Collaborates on the operation of the Contact Center, Facilities, and hotel-associated Food & Beverage operations.

  • Liaises with the Finance Division to ensure adherence and enforcement of all related Live! Casino & Hotel policies and controls.

  • Directs and leads the preparation of short-term and long-term business plans and budgets based on broad corporate goals and growth objectives, with operational assistance from all functional areas.

  • Evaluates the results of overall operations regularly and systematically.

  • Collaborates in devising, directing, leading, and executing the hotel's marketing, revenue optimization, and distribution strategies to yield maximum financial results for the company.

  • Enforces and monitors Learning & Development endeavors to deliver 4 star rated service to guests.

  • Ensures that expectations of all direct reports are clearly defined and understood.

  • Other duties as assigned.


Ability to perform assigned duties in an interruptive office.

Ability to maintain visual attention and sustained mental concentration for significant periods of time.

High ability to create innovative strategic plans that are guest service oriented.

High ability to analyze and interpret marketing research and financial data.

Broad variety of tasks and deadlines requires an irregular work schedule.

Ability to perform assigned duties under constant time pressures.


  • Five to ten years related experience and/or training, or an equivalent combination of education and experience.

  • Experience at a 4 or 5 star rated Hotel is required.

  • Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission.

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Director Of Hotel/Hotel General Manager

Maryland Live Casino