Director Of Hotel Operations

Job Details Description Specific Duties and Responsibilities Takes the lead creating and developing a profitable, successful, high-quality hotel experience. Develop and manage service standards that are in line with guest expectations and property scope.

Ultimately responsible for all hotel operations including SOPs, controls, staffing, training and development. Responsible for department adherence to all company policies and procedures. Responsible for Hotel operations’ compliance with gaming regulations and state laws.

Develops annual budgets and capital planning and performs/reports on performance analytics and KPIs regularly Takes the lead on pricing and collaborates with Finance leaders on managing related labor and expenses. Creates and develops yield strategy that optimizes hotel revenue and by extension the revenue from gaming guests; it must work in tandem with the property’s player reinvestment strategy and prioritize inventory accordingly. Leads collaboration with all internal customers that depend on hotel services and amenities.

Recognizes and adapts to trends in the industry and recommends items that enhance the product and experience. Maintains a good working relationship with property leaders, teams at sister properties, corporate team and vendors. Required to implement strategies and programs that develop internal talent and future hotel leaders.

Other duties as assigned. Standards of Performance Leadership: a demonstrated ability to manage and lead a team and develop others into leaders. Management: the ability to organize and manage multiple priorities, responsibilities and projects.

Proven track record in managing performance and holding others accountable. Experience working on high-performance teams and comfortable working as part of a team. Highly proficient problem-solver at both a strategic and functional level.

Experience working in environments that focus on the customer experience. Team Member Engagement; committed to being the team’s advocate and a champion for developing talent internally Public relations and guest service skills and excellent oral and written communication skills. Willingness to assume overall responsibility relative to the performance of the property.

Ability to analyze planning documents results and revise for continued improvement. Financial to include forecasting, budget preparation, and reporting. Education, Training, and Experience Requirements Ten to fifteen years of experience in hotels and/or casino hotel operations.

Five to Ten years of experience managing managers and/or in a Leadership role required. 4-year degree in a related field or equivalent work experience in excess of 10 years is preferred. Professional certifications, designations and commendations are a plus. Able to obtain a valid Racing License.

Qualifications Behaviors Preferred Innovative: Consistently introduces new ideas and demonstrates original thinking Thought Provoking: Capable of making others think deeply on a subject Team Player:

Works well as a member of a group Leader: Inspires teammates to follow them Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated:

Devoted to a task or purpose with loyalty or integrity Motivations Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Peer Recognition: Inspired to perform well by the praise of coworkers Self-Starter:

Inspired to perform without outside help Job Security: Inspired to perform well by the knowledge that your job is safe Experience Required Gaming (Casino) / Hotel / F&B operations and accounting knowledge preferred