Director Of Guest Services

30A Escapes, LLC Santa Rosa Beach , FL 32459

Posted 2 months ago

Text Dguest to 850-750-7555 to apply

  • Are you passionate about the hospitality industry?
  • Do you enjoy serving other people?
  • Are you an honest, positive, and hard-working person?
  • Do you have a passion for beach life?
  • Are you excited about working for a company that promotes from within?

Summary/objective

Coordinates the management operation of assigned properties within the guidelines of quality standards, operating objectives, and goals established by 30A Escapes

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Provides daily leadership over the assigned area and team responsible for homes and the guest staying within the homes on our rental management program.

  • Involved in all aspects of property management, including but not limited to marketing, maintenance, and cleaning/inspection of units.

  • Communicate directly with guests to solve any issues at their property in a professional and time-efficient manner.

  • QA/QC all homes and guest check-in instructions to ensure they reflect accurate information.

  • Use a laptop and cell phone for email, SMS

  • Ability to work independently in the field

  • Respond to ad-hoc guest or homeowner-related issues and solve problems.

  • Directly oversee the Operations Managers

  • Other duties may be assigned.

Competencies

  • To perform this job successfully, an individual should have knowledge of property management software.

  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

  • Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

  • Ability to resolve conflict timely with both employees and clients.

Supervisory responsibilities

  • Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; managing employee time cards and PTO requests; oversight of expenses of the Guest Service department including employee credit cards.

  • Manages up to 2 subordinate supervisors who supervise a total of 10-12 employees.

  • Is responsible for the overall direction, coordination, and evaluation of these units.

  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 30 pounds. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk; sit; climb or balance and stoop, kneel, crouch, or crawl.

Must be able to respond to calls at different hours of the night and respond quickly to calls as needed, including weekends.

Certificates and Licenses:

Valid Drivers License required with a driving record that is acceptable to the insurance company.

Additional eligibility requirements

Regular attendance is required in compliance with company standards. The general schedule is day shift hours but evenings, weekends, and holidays are required depending upon business levels; the schedule is fluid and flexible to meet owner, vendor, and guests needs first.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Director Of Guest Services

30A Escapes, LLC