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Director Of Fulfillment

Expired Job

The Realreal Secaucus , NJ 07096

Posted 4 months ago


The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we're growing fast and fundamentally changing the way people buy and sell luxury a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the lifecycle of luxury items is leading innovation in sustainable fashion. We're proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation's prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative and innovative, and we're looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, flexible work hours and Friday bagels!


The Director of Fulfillment is responsible for leading a growing high volume e-commerce fulfillment function that continuously meets/exceeds established SLAs and KPIs. This role needs a "player-coach" style where the person is equally comfortable working the details as they are setting the vision.

Strong leadership and experience with growing teams are key, with a focus on managing, developing, and inspiring a large team of non-exempt employees.

This individual must continuously redefine what best-in-class delivery standards and strategies mean as the business maintains its explosive growth trajectory.

The strategic areas of focus are large-scale e-commerce fulfillment, scaling to meet growth demands while maintaining service levels, optimizing the customer's order experience, and implementing continuous process improvements.

It will be critical in this role to collaborate with other teams within the company. This individual will work with and influence stakeholders to deliver the best results and resolve issues.

Clear, effective and concise communication skills are crucial to the overall success of the role.


  • Establish individual performance metrics for each team/employee and develop action plans to help further the employee's progression and development.

  • Develop and execute staff planning, scheduling and training to meet the growing and changing needs of the business.

  • Partner with Customer Service and Consignor Relations as needed to ensure our customers' and consignors' needs are consistently exceeded.

  • Other duties as requested.

  • Provide positive and inspirational leadership by building a strong organization focused on excellence and committed to the continuous development of employee skills. In short, build a productive, engaged team that is second to none.

  • Develop and execute continuously scaling e-commerce fulfillment and order management processes.

  • Develop and run an organization that leverages strong employee engagement in a rapid paced, high volume, high growth environment.

  • Develop the right KPIs to gain insight into performance and then use those KPIs to identify key areas for continuous improvement.

  • Inspiring leadership skills (including both strategic and tactical vision) to deliver results.

  • Coach team members to maximize their contribution and demonstrate a high degree of collaboration with peers and other team members.

  • Use analytical skills and understanding of balance sheet and P&L to guide key decisions.


  • Bachelor's degree required. MBA preferred.

  • 10+ years of fulfillment experience preferably within an e-commerce company.5+ years of experience managing a large team of diverse employees, preferably a non-exempt workforce.

  • Experience in workforce planning and scheduling is required.Interest in working in a pre-IPO, fast-paced, cross-functional team environment setting.Strong leadership abilities in managing and developing a high performing team.

  • Strong communication skills with a focus on being clear, simple, and direct.

  • Excellent business judgment, strong fact-based decision-making, problem-solving ability, and a practical sense of drawing the right conclusion.

  • Roll up the sleeves, action-oriented mindset to have an impact in a fast-paced, rapidly changing and explosive growth environment.

  • Willingness to continuously develop, understand industry best practices and desire to stay ahead of the curve.

  • Demonstrated ability to learn and master a back-end fulfillment software application.

  • Ability and experience to establish, coach & embed best practice fulfillment standards within the organization.

  • Ability to thrive in a fast-paced, rapid growth, evolving environment.

  • A sense of humor, personal integrity, collaborative working style and appreciation for the power of teamwork.

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Director Of Fulfillment

Expired Job

The Realreal