Director Of Front Office - Hilton Nashville Airport

HITN-37672

Schulte Hospitality Group is seeking a dynamic, service-oriented Director of Front Office to join our team! SHG is an organization whose success is rooted in its service culture.

JOB DUTIES AND RESPONSIBILITIES

Manage the Front Office team

Leads daily pre-shift meetings

Ensures communication is covered between shifts

Ensure that checklists are completed in full by every shift

Monitors daily status of rooms, rates, discount rates and packages.

Maintains current list of available rooms for walk situations

Coordinates blocking of rooms

Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations

Ensures recognition of employees is taking place across areas of responsibility

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement

Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns

Ensures staff communicates effectively with the Housekeeping team

Maintains productive relationship with Valet Parking provider

Regularly reviews department budget to meet budgeted wages and general expenses

Checks printed registration cards against information on arrival report and rectifies any discrepancies

Ensures prompt and courteous service to guests

Pre-registers guests according to standards

Completes and monitors employee schedule by weekly deadlines

Monitors VIP arrivals

Keeps track of rooms to ensure accurate status and readiness for check-in

Hires, coaches and disciplines direct reports

Interacts positively and professionally with guests to resolve issues

Works nights, weekends, and holidays as necessary

Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.)

Experience with OnQ PM and/or FOSSE required

Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES

Basic math skills

Ability to communicate effectively verbally and in writing

Strong leadership skills

Ability to exceed expectations of guests and team members

Excellent time management skills

In-depth knowledge of hotel Front Desk operations

• The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position.
  
  Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

• Schulte Hospitality Group is an Equal Opportunity Employer.