The Director of Operations Food Services of the FBI / DEA Academy and Quantico is a direct report to the VP of Operations (Food Service) responsible for assisting in directing and coordinating food service business operations. This includes strategic planning, development and execution of contract start up assisting in the formulation, administration and implementation of policies and procedures as set forth by ServiceSource. Primary responsibility will include the temporary backfill of any Division Level or Site Managers should they be out sick or need replacement. Provide operational support to subordinate managers, recommends policy and assists in the formulation of proposal development and roll out.
Essential Duties and Responsibilities
These duties and responsibilities will be rated on the Annual Performance Review.
Oversee food service operations of FBI / DEA Academy and Quantico as assigned by the VP of Operations (Food Service) in accordance with policies, principles and procedures established by ServiceSource and our clients. Hold responsibility for surplus/ deficit performance of assigned operations while maintaining the highest standards in all service areas by implementing best practices and standardized procedures.
Assist in the formulating and administering of program policies and procedures in compliance with applicable funding, contractual or regulatory bodies ensuring the lines of business are in compliance with the contract and AbilityOne requirements as established by SourceAmerica.
Assist in the development of budgets, review and analyze activities and forecast data in determining progress toward stated goals and objectives.
Continually and critically evaluate all assignees work activities as a basis for developing more informative data for management decision making, increased efficiency and/or reduced cost. Evaluate performance of assigned employees to provide individual counseling to improve work performance or commendation where justified. Identify areas of concern and make recommendations for changes in areas such as service, personnel, equipment, workflows, production methods, quality, and/or controls as appropriate to improve services to customer/consumer.
Confer with VP of Operations (Food Service) and other administrative personnel to review achievements and discuss any required changes in goals or objectives resulting to performance status and conditions of the contracts.
Additional Duties and Responsibilities
Position serves as a back up to the Vice President Operations (Food Services) when the VP is unavailable. Ensures continuity of management responsibilities and oversight.
Serve as the Security Officer for all clearance and background checks related to the FBI, DEA, and MC Base Quantico.
Confer with customers and representatives of associated industries to evaluate and promote improved and expanded services in all lines of food service operations.
Perform all duties and responsibilities in a timely and efficient manner and in accordance with established company policies to achieve the overall objectives of this position. Keep immediate superior fully informed of all problems or unusual matters of significance promptly and take necessary corrective action where appropriate or suggest alternative courses of action.
Establish service and quality control standards. Develop and implement budget and cost control standards while monitoring program programmatic and financial performance taking appropriate actions as may be required to improve outcomes and performance objectives.
Supervise the orientation and training of all personnel to maximize productivity and their work potential and permit promotion from within as the needs of the operation and company may require. In this process closely work with the corporate trainers to maximize access to on-going training opportunities for the work force so that all employees are aware of and comply with company, government and customer policies, procedures and regulations.
Hold staff and employee meetings on a regular basis: these meetings can be utilized for company employee benefits. Evaluate on a continuing basis the work performance of assigned personnel as the basis for individual counseling to improve work performance or commendation where justified.
Recommend transfer or dismissal of unqualified or otherwise unsatisfactory employees and salary adjustments.
Maintain a favorable working relationship within the department with all other departments to foster and promote a cooperative and harmonious working climate which will be conductive to maximum employee morale, productivity, efficiency and high customer service.
At all times, project a favorable image of ServiceSource to promote its aims and objectives and to foster and enhance public recognition and acceptance of the company.
Assist in analyzing the results of project operations. Recommend immediate corrective action when performance deviates from standard.
Process injury reports, unemployment and disability claims.
Develop and train Program/Project Managers, and Supervisors, and appraise their performance.
Conduct frequent site visits ensuring safety and quality assurance inspections throughout food service operations.
Assist HR / Rehabilitation and Operations in the recruitment of qualified applicants, screening, hiring process and retention of employees of employees working at the food service sites. In this process may participate as may be required in job fairs and site visits for qualified applicants seeking employment.
Perform other duties as assigned by the Vice President of Food Service Operations.
Safety & Health Responsibilities
ServiceSource is committed to providing and maintaining a safe, secure and healthy work environment for all employees, persons-served, volunteers and visitors. As part of this commitment, ServiceSource has developed safety, security and occupational health policies, practices, guides and standards. With this understanding, all employees are required to:
Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws.
Adhere to all ServiceSource safety plans, policies, practices and standards. Be aware of and follow all safety rules of your work site.
Report any unsafe conditions or accidents to your supervisor.
Practice standard precautions (formerly universal precautions) at-all-times. Participate in mandatory or available safety training.
Education, Experience, Certifications and Licensures
At least fifteen (15) years' operations experience, of which at least ten years must be in food service.
A Bachelor of Science or Bachelor of Arts degree preferred
Must have completed a formal course of study equivalent to the National Institute of the Food Service Industry (NIFI) course in applied food service sanitation or one that meets minimum requirement of Health and Human Services Publication No. (FDA) 76-1009, as amended.
Certification of successful completion shall be obtained prior to or within sixty (60) days after employment.
Knowledge, Skills and Abilities
Knowledge of development and management of budget issues.
An experienced leader with a passion for our mission to create opportunities for individuals with disabilities.
An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image. A strategic visionary with sound technical skills, analytical ability, good judgment and strong operational focus.
A well-organized and self-directed individual who is a team player. An intelligent and articulate individual who can relate to people at all levels of an organization.
Demonstrated experience in developing budgets and forecasts with associated financial analysis.
A skilled negotiator with demonstrated ability to represent ServiceSource's interests to external customers.
A well-rounded knowledge of government and commercial outsourcing service contracting environments.
Ability to read, analyze, interpret and prepare operating and contractual documents.
Ability to work effectively as a supervisor and peer to accomplish necessary work.
Effective internal and external customer relations skills; ability to participate in and respond effectively to sensitive inquiries, negotiations, complaints, and team activities.
Ability to make effective presentations on complex topics to the Board or other stakeholder groups.
Knowledge of logistics and administrative support services.
Requires personal computer (PC) knowledge leading to proficiency in various software and/or spreadsheet operations.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk, and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.
ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office http://www.servicesource.org/contact-us.We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.
PAY TRANSPARENCY POLICY STATEMENT:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information