Director Of Fixed Operations

Rusnak Auto Group Pasadena , CA 91101

Posted 2 months ago

Overview

This position contributes to the success of Rusnak Automotive Group (the Company) by successfully managing the efficient and profitable operation of the Service and Parts departments.

Responsibilities

  • Forecasts goals and objectives for the departments and strives to meet them.

  • Hires, trains, motivates, and monitors the performance of the service and parts department managers.

  • Prepares and administers an annual operating budget for the service and parts departments.

  • Maintains reporting systems required by general management and the manufacturer.

  • Attends managers meetings.

  • Monitors the performance of the Service and Parts departments.

  • Strives for harmony and teamwork within the departments and with all other departments.

  • Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

  • Understands and ensures compliance with manufacturer warranty and policy procedures.

  • Holds weekly department meetings.

  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.

  • Fosters professional employee development and coordinates with department managers to determine need for advanced training.

  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

  • Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.

  • Handles customer complaints immediately and according to dealership's guidelines.

  • Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.

  • Develops dealership service and parts pricing plans and recommends to dealer or general manager

  • Works with parts and service managers to find ways to improve the overall profitability of the dealership.

  • Keeps abreast of new equipment and tools available and recommends purchases.

Qualifications

  • Required: Minimum of 5 years in position of Director of Operations or similar positionsautomotive industry.

  • Required: H.S. Diploma/GED/ or Equivalent.

  • Desired: Degree in Business Management or related field, or equivalent of 5 years' experience in same/similar position.

  • Excellent interpersonal and customer service skills.

  • Strong or Good verbal and written communication skills (Bi-lingual in English and other language is an asset in this position).

  • At least eighteen (18) years of age.

  • Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record.

Degree/Diploma : Licenses Required Valid CA Driver License


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Director Of Fixed Operations

Rusnak Auto Group