Director Of Facilities

Planet Fitness Salem , NH 03079

Posted 2 months ago

Who We Are

Headquartered in Salem, New Hampshire, Taymax Group Acquisition, LLC ("Taymax") is a leading multi-unit franchisee of Planet Fitness health clubs located throughout North America. As a system, Planet Fitness operates more than 1,500 stores and its mission is to enhance people's lives by providing an inexpensive but high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone. Taymax owns and operates over 53 Planet Fitness clubs in the greater San Antonio, Nashville, Pittsburgh, Sacramento, Bay Area, Toronto, and Ottawa regions. Taymax is one of the largest and fastest-growing franchisees within the Planet Fitness system. Since 2013, Taymax has opened 40 stores and continues to grow aggressively, with plans to open more than 60 stores over the next five years.

The Position

The Director of Facilities will be responsible for assessing the maintenance and repair needs on an on-going basis for all our US and Canadian clubs, managing and providing results surrounding vendor partnerships, repair & maintenance efficiencies and service providers. This position will ensure the regional Equipment & Maintenance teams are addressing club maintenance requests for preventative maintenance, repair and emergency service issues. This position will also contribute to new club openings and assist with project coordination as well as special projects.

Key Responsibilities

  • Conduct and participate the process for routine facility health checks in all US and Canadian clubs and collaborate with the Construction team on preventative facilities maintenance

  • Manage national and regional vendors to ensure club repair and maintenance requests are completed in a timely, costeffective manner, making sure that Planet Fitness quality and safety standards are upheld

  • Evaluate current service programs in place and source, manage and consolidate appropriate service programs to include handy man services, HVAC, electrical, door & lock, life safety, janitorial and other services, as required and as budgets allow while maintaining premium image

  • Maintain a master database to ensure effective, ongoing management of club maintenance needs; partner and communicate with field organization to ensure appropriate service levels are provided

  • Monitor maintenance trends and initiate action for positive or negative developments

  • Source and maintain an effective vendor base and partner with in-house resources, continually identifying areas for process improvement and savings

  • Report property damage to the appropriate teams for insurance claim resolution

  • Partner with construction and operation teams for resolution of landlord related issues

  • Process invoices in a timely manner to preserve vendor relations, ensure proper accounts are noted, identify errors and possible discounts/savings opportunities for the company

  • Track budgets for projects, club maintenance and various service programs

  • Develop annual region-level long range capital & expense improvement & replacement plan

  • Working with cross functional teams, develop and provide related support materials for clubs such as process & repair manuals and safety manuals

  • Evaluate maintenance systems to streamline the repair & maintenance function

  • Train maintenance providers on call avoidance with phone checklists and documentation

  • Develop, train and manage a team of Equipment & Maintenance Technicians based remotely in each region

  • Develop appropriate preventative maintenance programs for HVAC, Plumbing, Electrical and Fitness Equipment

  • Upload new store information into historical data base system for warranty and maintenance

  • Update and distribute weekly maintenance & repair reports

  • In the event of a natural disaster, play a pivotal on-site role to efficiently assess the current facility condition and coordinate needed vendors and resources to the appropriate location or locations

  • Other duties, as needed, based on the club and business needs


  • Bachelor's degree or equivalent work experience and a minimum five years' experience managing multi-unit national retail, restaurant or health club facilities and remote service teams

  • Knowledge of Issuetrak or similar web based maintenance service provider systems

  • Thorough knowledge of facility maintenance including HVAC, electrical and energy management systems

  • Experience with budget management and completing initiatives on-time and on budget

  • Demonstrated ability to apply principles of cost/benefit disciplines

  • Demonstrated ability working independently as well as cross-functionally

  • Ability to work at a fast-pace, well under pressure, juggle multiple tasks, and work efficiently against tight deadlines

  • Strong written and verbal communication skills

  • Ability to work proactively, anticipate obstacles and provide solutions to minimize risk

  • Proficient with Microsoft Excel, Word, PowerPoint, Project

  • Ability to work nights and weekends, as needed, based on emergency and the business needs

  • Travel throughout the year to US and Canada is required, approximately 30-40%

  • While performing the duties of this job, the position is regularly required to communicate, converse and express oneself as well as physically operate, inspect and move. This position must be able to detect, perceive, recognize and judge situations and issues. This position must frequently lift and/or move up to 100 pounds.

  • This position may involve frequent exposure to a variety of physical conditions including fumes or airborne particles, moving mechanical parts, moving vehicles, vibration, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals as well as a variety of other extreme conditions including loud noise level. This position may be required to work in outside weather conditions as necessary. This job also operates in a professional office environment and uses standard office equipment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Director Of Facilities

Planet Fitness