Director Of Facilities

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships, and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Who We Are: FirstService Residential is the largest manager of residential communities in North America, overseeing more than 5,600 properties and over 1.3 million residential units. FirstService generates more than $2.3 billion in annual revenue and has more than 23,000 employees worldwide. More information is available at www.firstserviceresidential.com.

FirstService Residential is currently seeking an experienced Facilities Director for a luxury Coop building in the Hudson County area of NJ.

The corporation is a unique, all-inclusive community of 500 +/- apartment units in a high-rise tower. Numerous building amenities and common areas including 24-hour concierge, doormen, package room, gym, community room, parking garages, swimming pool, garden plaza, etc.

Primary Responsibilities: Provide the highest level of customer service and support for all aspects of property maintenance and operations. Manage all aspects of in-house staff, outside service providers, and be responsible for all building operations, maintenance, repairs/restoration, housekeeping, and resident services. Must be able to oversee other building professionals, construction service providers, all aspects of MEP, structural, HVAC, elevators, and other building operational components.

Additional Responsibilities:

• Oversee the efficient operation and maintenance of the building complex, ensuring all buildings systems, equipment, and grounds are properly maintained. Ensure compliance with relevant codes, industry standards, and best practices for facility operations and maintenance. Guarantees that proper safety precautions are taken for personnel, residents, guests, property, and equipment according to Association policies and procedures at all times.

• Assists in the preparation of annual operating budgets and monitors and controls expenses of the Maintenance Department.

• Regularly inspects the entire property, assessing its physical condition and taking necessary steps to maintain safe and efficient operations. Evaluates the age, condition, and lifespan of building systems and equipment to identify repair requirements and capital investment needs. Prepares detailed reports documenting inspection findings, completed tasks, and outstanding maintenance needs.

• Develops and executes plans, systems and procedures for all building maintenance and improvements. Implements daily, weekly, monthly quarterly and annual checklists and calendars documenting required maintenance of all aspects of physical systems and infrastructure of the complex and grounds.

• Initiates, organizes, and supervises all building operations and makes improvement recommendations as appropriate. Evaluates and assists residents regarding Work Orders and building projects.

• Oversees that all external repairs and alterations receive approval from the Community Manager. Maintains vigilant supervision over all authorized work.

• Inspects the work of all individuals being supervised to assure that all efforts meet the corporations and trade standards. Establish that all employees and trades workers conducts themselves according to corporation policies.

• Secure and verify that all required work permits and authorizations are in place for any in-house and contracted work prior to the commencement of work.

• Serves as the primary interface between Corporation and Municipal Building Departments and State and Local officials.

• Develops and advertises specifications for any contracted services. Receives and reviews proposals in accordance with the established bidding procedures. Work with the appropriate professionals to assist in preparation of technical specifications and contracts consistent with budget constraints and directives.

• Participates in contract review, inspection, and administration. Coordinates with Board of Directors, Community Manager, Management Staff, Consultants and Legal Counsel as needed.

• Oversees the ordering, purchasing, inventory controls and supply levels. Keeps a highly organized maintenance shop and all other storage areas and employee and resident areas. Compose and submits budget recommendations; continually evaluates all phases of building operations to enhance operating efficiency and maximize cost effectiveness.

• Responsible for documenting all physical elements, systems and equipment of the complex. Regularly reviews documentation to serve as training tools for existing and new maintenance staff.

• Responsible for the overall direction, coordination and evaluation of the Maintenance Department, Porter Staff and Concierge Desk Staff/Package Room Staff. Reviews, plans, and coordinates all job assignments, job descriptions, sets work priorities, makes cost-effective assignment decisions and ensures the completion of projects in a timely, efficient and effective manner.

• Tasked with supervising, developing and training staff. Conduct weekly supervisor meetings to resolve any issues and coordinate departmental communications.

• Manage and supervise all building maintenance, housekeeping, porter, concierge desk and tenant services. Effective control and utilization of manpower, materials and equipment allocated to them for a specific task.

• Responsible for interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, and resolving issues.

• Maintains accessibility to all residents and community staff through high visibility and excellent verbal, written and in person communications.

• Be available to respond to emergencies at the property as necessary; including weekends, holidays, etc. Weekend inspections may be necessary and evening meetings and other events as required.

• Brief the Community Manager daily and provide Action Plans on the status of projects, staff effectiveness and ongoing operations.

• Maintains safe practices and procedures; assures compliance with appropriate safety practices and procedures; drives the maintenance safety program and provides safety training for all staff.

Requirements:

• Bachelor's degree in applicable field or a combination of education and relevant experience in Facilities Management capacity. 5-10 years' experience in facilities maintenance and operations management in a supervisory capacity.

• Clear strengths in MEP, HVAC, traction elevators, fire alarms, suppression systems, pumps, valves, motors, switches, timers and controls, etc.

• NJ Black Seal Boiler Operator License or ability to obtain one.

• Strong technology knowledge

• Administrative experience, organizational ability, supervisory skills, strong communication ability and proficient in report writing.

• Computer and electronic mail literacy is required to include: Word, Excel, and ability to quickly learn other technology platforms (i.e. database, time clock, etc.).

• Capable of interpreting codes, regulations, standards, and governing documents of the Association.

• Consistent, dependable and accurate in carrying out responsibilities to a successful completion.

• Professional appearance and an aptitude for public relations towards staff, residents, officials, vendors, etc.

• Prior experience in high-rise facility management, community management or governance is desired. LEED accreditation is a plus.

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:

$100,000-$115,000 / annually

Disclaimer Statement:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.