At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, Event Technology and Operations Managers. Position ensures the highest level of service throughout the event phase. Maximizes revenue opportunities by up-selling during the event phase and maximizes profit by effectively managing costs. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the Event Operations Department.
Education and Experience
CORE WORK ACTIVITIES
Managing Event Management Operations and Budgets
Works with the management team to develop and implement the business plan and long term strategies for event operations.
Establishes and monitors measurable goals for the department.
Champions all standards, policies and procedures in the Event Operations departments.
Oversees the execution of event logistics for all events.
Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team.
Ensures function space and corresponding heart of the house areas are cleaned and maintained.
Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
Participates in MVP audits and level certification for all technicians.
Ensures employees maintain required certification.
Assists with implementation and execution of all event related corporate initiatives and promotions.
Ensures department is working within budget and adjusts expenditures according to revenues.
Maintains awareness of current trends in event management and integrates into the operation in a timely manner.
Reviews effectiveness of event operations annually and makes appropriate adjustments.
Ensuring Exceptional Customer Service
Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events.
Leading Event Management Teams
Leads execution of activities in Event Operations to support the Event Management strategy.
Leads event management/operations meetings.
Coordinates the Event Operations members of Event Delivery teams.
Works with culinary team to ensure compliance to food handling and sanitation standards.
Works with Human Resources to ensure compliance with all applicable laws and regulations.
Ensures that regular, ongoing communication is happening in all areas of event operations.
Maintaining Relationships with Property Stakeholders
Communicates effectively with property departments outside of Event Operations.
Maintains a strong working relationship with guests/clients, vendors and competitors.
Conducting Human Resources Activities
Reviews staffing levels to ensure that guest service and operational needs are met.
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team.
Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.