The Director of Enterprise Application Services (EAS) oversees and manages support for Banner and other applications used throughout the university. These support services include installation, configuration, hosting, troubleshooting, technical testing, updates, and integration. The Director of EAS provides technical leadership, planning, and guidance for the implementation or upgrade of applications, and the design and development of new applications or interfaces. The Director focuses on oversight and service to university clients to include second- and third-level support for staff members who are the principal subject-matter experts for enterprise applications. The Director of EAS reports to the Associate Vice Chancellor of Information Technology and Deputy Chief Information Officer (Deputy CIO). The Director works with the leadership of Information Technology Services (ITS) and directors of campus departments to provide the enterprise applications and technology support required to fulfill the university's mission, and provide applications support for other departments within the division.
An advanced degree
6 or more years of progressive professional technical experience in enterprise applications, systems, and databases, including 5 years with primary responsibility for management of enterprise application environments.
5 or more years of experience in a management position leading technical professionals.
Significant technical knowledge of and experience with ERP maintenance and development, specifically Ellucian Banner.
In-depth knowledge of information architecture concepts, knowledge of and experience in web architecture and web applications, expertise with application integration, and leading complex technology projects.
Proven ability to lead, manage, motivate, develop, and evaluate professional IT staff.
Demonstrated ability to analyze, understand, and effectively communicate business requirements and technical design.
Demonstrated ability to use effective problem-solving, negotiation, and decision-making skills to influence management, as well as internal and external partners.
Demonstrated project management experience and excellent analytical and skills.
Demonstrated strong customer service orientation, experience in partnering with other units, and fostering a team spirit within the department.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community and with a commitment to outstanding client service. A combination of education and relevant experience may be considered.
The University Of North Carolina