Director Of Enrollment Services

Ivy Tech - Bloomington is looking for an individual to join our team as the Director of Enrollment Services (ESO). As the Director of ESO, you'll lead a dynamic team dedicated to supporting students throughout their academic journey. The Director of ESO oversees daily operations of the Enrollment Services Office, guiding Enrollment Specialists, Desk Team Members, and support staff to ensure seamless transitions from application to the first weeks of classes. This role reports directly to the Vice Chancellor of Enrollment Services and Student Success.

At Ivy College, we are committed to student success and fostering a supportive community both on and off campus. As the Director of ESO, you will play a pivotal role in shaping the experience of our students from the moment they apply to the day they graduate. Join us in our mission to empower students to achieve their academic and career goals.

• Apply By: 7/22/2024
• Annual Salary: $59,000

Benefits: No waiting period

We offer excellent benefit options (medical, dental, vision, retirement, life insurance, spouse/child life insurance, LTD, STD, Identity Guard, etc.).

Employer contribution to a Health Savings Account (with the election of a consumer driven health plan).

Employer contribution of 10% towards a retirement plan. (Employee contribution not required).

Sick Time: 3.7 hours each pay (paid every two weeks).

Vacation Time: 5.34 each pay for first 2 years, then increases to 6.15 after 2 years.

9 Paid holidays: New Years Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day.

Winter recess: The College also observes an official closing of 4 standard work week days between the observed Christmas Day and New Year's Day holidays. This is known as Winter Recess.

Free tuition towards Ivy Tech classes for employee and qualifying dependents.

Professional Development opportunities.

Major Responsibilities

• Cultivates a team-based atmosphere with the goal of providing high-quality customer services to students, faculty, and staff.

• Provide ongoing training for all ESO and Desks Team Staff

• Attend and participate in statewide Enrollment Services related meetings.

• Coordinate all communication, interactions, and problem-solving involving ESO. Includes planning of departmental communication to students and maintenance of the department landing page on the College website and Bloomington Support Services landing page

• Engage with functional staff and faculty to ensure open lines of communication.

• Prepare weekly, monthly, and annual reports as requested with the use of Ivy Analytics (Tableau) and Ivy Connect (Salesforce)

• Maintain proper internal controls and ensure compliance with college policies and procedures.

• Helps support special population programs, such as Ivy Achieves and Hoosier Link, through collaborative partnerships across departments and with external partners.

• 30% of the time in position may require student caseload management in Ivy Connect through targeted outreach to newly admitted students to coach them through their next steps and help prepare them for the first day of class. This may include:

• Answer questions and assist students with processes related to assessment questions and reviewing/applying assessment waivers.

• First Semester Advising: Advising students, maintaining current knowledge on degree programs, prerequisites, and other advising or course information necessary to provide accurate course scheduling.

• Registration of courses, general financial aid assistance, and providing referrals to support services and resources.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned.

Minimum Qualifications:

● Bachelor's degree

● 2 years of experience required in at least one of the four major service areas (Admissions, Advising,

Registration and Financial Aid)

● Strong communicator; exceptional interpersonal and oral/written communication skills, with a proven ability to positively interact with customers, students, staff, or faculty

● Strong administrative and computer skills. Working knowledge of Microsoft Office & G Suite

● Ability to take initiative and complete tasks

● Ability to exercise independent judgment related to college policies and develop appropriate processes and procedures as needed/preferred.

● Flexibility to attend events after normal working hours or on weekends

● Prefers to work in a team environment

Preferred Qualifications:

● Master's degree

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.