Director Of Enrollment Operations And Information Systems

Position Title Director of Enrollment Operations and Information Systems Non-Discrimination Statement

The University of Scranton embraces diversity and inclusion through its mission, Jesuit identity, strategic plans, community outreach programs, and numerous diversity programs. The University of Scranton is an Equal Opportunity employer and actively solicits applications from historically underrepresented candidates. Please see our full non-discrimination statement below.

The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to be free from harassment or discrimination based on race, color, religion, ancestry, gender, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, veteran status, or any other status protected by applicable law.

Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.

Anyone who has questions about the University's Sexual Harassment and Sexual Misconduct Policy, or the University's Non-Discrimination or Anti-Harassment Policy, or wishes to report a possible violation of one of the policy should contact:

Elizabeth M. Garcia

Title IX Coordinator

The Office of Equity and Diversity

Institute of Molecular Biology & Medicine, Rm 311

elizabeth.garcia2@scranton.edu

(570) 941-6645

https://www.scranton.edu/equity-diversity/

University Mission

The University is a Catholic and Jesuit University animated by the spiritual vision and the tradition of excellence characteristic of the Society of Jesus and those who share in its way of proceeding. All candidates must indicate how they would help communicate and support the Catholic and Jesuit identity and mission of the University. The University's mission statement and a description of the history and concepts of the Ignatian teaching philosophy may be found at https://www.scranton.edu/about/jesuit-tradition/index.shtml.

Department Admissions Job Purpose

The Director of Enrollment Operations and Information Systems is primarily responsible for management, administration, and deployment of admissions technology, specifically Slate and Banner. The role requires a cross-functional and high-level oversight of enhancements to existing and new functionality. Within Slate they will be serving as the Slate Captain, and working with all aspects of the system to support the enrollment goals of the university.

Essential Duties

• Responsible for maintaining a state-of-the-art knowledge of best practices, policies and procedures in the field of admissions technology.

• Supervise non-exempt staff supporting undergraduate admissions and Information System Specialist for Admissions and Enrollment

• Perform day to day technology support and maintenance, work with a functional team to maintain and develop solutions to complex problems in Slate

• Serve as a key member of the Enrollment Management Leadership Team.

• Lead ongoing development, implementation and maintenance of new Slate features and initiatives.

• Maintain and enhance various aspect of the Slate system including events, forms, source formats, rules, communication, workflows, origin sources and others.

• Develop and maintain advanced portals for prospective students in various stages of the enrollment funnel and other stakeholders.

• Oversees and maintains system integrations, data feeds and import source coding, including student search, application data, application materials, and other data imports.

• Continually improve work processes using admissions systems to maximize efficiency and functionality.

• Train and provide on-going support and troubleshooting to Admissions staff on Slate functionality.

• Manage system access, facilitate timely Slate training, and audit permissions for admissions staff and stakeholder users.

• Develop and monitor statistical reports to support strategic enrollment goals, enhance recruitment strategies, manage yield, forecast enrollment, and improve operational efficiency

• Review, analyze, and accurately report admissions statistics, current enrollment trends, and national admissions practices to other campus divisions/offices including academics, financial aid, residence life and student life

• Serve as key member of data reporting team responsible for providing precise and valuable undergraduate data to the AVP/VP for quarterly Board of Trustees and ad-hoc reporting.

• Oversee and support quality control efforts of admissions processes ensuring data integrity in both Slate and Banner systems.

• Collaborate with campus partners to utilize Slate for yield and onboarding initiatives.

• Serve as liaison to Information Technology and other campus-wide technology workgroups.

• Manage external surveys including College Board Big Futures, AACSB, Peterson's and AICUP.

• With Communications team, assist in the development and automation of communications plan through the CRM and other third-party applications, as necessary

Additional Skills Required

• Familiarity with SQL and CSS languages, and relational databases including Banner and other recruitment systems

• Strong reasoning and analytical skills and the ability to define problems, collect data, make well-thought-through recommendations

• Proven track record of exceptional attention to detail and accuracy

• Strong analytical, written, and verbal communication skills

• Familiarity with enrollment management theory, including best practices in admissions and financial aid

• Ability to learn quickly, to multi-task and to also work independently

• Strong commitment to continuous process improvement and customer service.

• Must be able to support the University's commitment to fostering a diverse, equitable, and inclusive culture

• Must be able to respect, support and contribute to the University's Catholic and Jesuit mission

Minimum Education Requirements

• Bachelor's degree is required

Preferred Education

• Master's degree is preferred

Minimum Job Experience Requirements

• Five (5) years' Admission or enrollment-related job experience

• Advanced knowledge of Slate CRM or other relevant experience

• Supervisory or project management experience

• Experience with customer service

• Commitment to ongoing professional development

Preferred Qualifications

• Knowledge of Jesuit education, The University of Scranton, and/or higher education administration experience a plus

• Familiarity with Banner and Argos is preferred

Years of Experience 5 University Classification Professional FLSA Classification Exempt Schedule/Work Hours Monday through Friday, 8:30 a.m. to 4:30 p.m. Additional hours as required. Full Time/Part Time Full-Time Annual Schedule 12

Posting Details

Posting Details

Special Instructions to Applicants Posting Number S0848P Open Date 06/14/2024 Close Date 07/01/2024 Open Until Filled No