Director Of Digital Strategy And Experience

Toll Brothers Horsham , PA 19044

Posted 3 months ago

OverviewJoin an award-winning company!

Join a team, which reports directly to the CEO, responsible for delivering company-wide strategy and operational improvement projects for Toll Brothers, a Fortune 500 company.

About us:Since 1967, we've been creating luxury communities in the best locations in the U.S. Today, we're the nation's premier builder of luxury homes across a wide range of home types, including traditional luxury residences, luxury rentals, and premier student living. We're currently building new home communities in 50 markets across 21 U.S. states.

About the role:

The Director of Digital Strategy and Experience is a new position at Toll Brothers. It is being created to help Toll Brothers re-invent and orchestrate its digital product offering: Toll Brothers aims to create an online digital experience for its customers that is on-par with the in-person experience for which the Company has long been known. The person stepping into this role will be establishing new digital product capabilities within Toll Brothers. This is a rare opportunity to get in on the ground floor and lead the creation of an end-to-end digital experience from the early lead phase through home ownership. The person stepping into this role will join the Toll Brothers Business Improvement Team.


  • Create an amazing experience for users of Toll Brothers' digital products (includes customers and employees)

  • Develop and maintain strong working relationships with internal and external stakeholders

  • Build consensus among Operational and Functional leaders on the vision and goals of Toll Brothers' digital products

  • Optimize digital product offerings and features based on tradeoffs between cost, speed, customer needs, strategy, and business impact

  • Maintain a short-term (1 year) and long-term (3-5 year) roadmap for Toll Brothers' digital products, illustrating the Company's vision and plans

  • Develop and maintain the ongoing business case for continued investment in Toll Brothers' digital products

  • Stand up cross-functional digital product governance to support ongoing improvements to the digital experience

  • Coordinate activities of product managers

  • Maintain strong working relationships with engineering, development, UX design, and creative teams

  • Manage product lifecycle planning and execution using a program approach, ensuring predictable, consistent, and successful delivery on all tracks of work

  • Identify, partner with, and manage third parties and vendors

  • Establish clear and measurable product goals and a regular performance assessment cadence

  • Oversee regular testing to create ongoing, incremental product improvements
    2018 WORLD'S MOST ADMIRED COMPANIES LIST #1 in Home Building Four Years in a Row - Fortune magazine


  • Ability to maintain the highest ethical standards consistent with Toll Brothers' values

  • 7+ years of digital strategy and/or product management experience delivering large complex programs (e.g., a portfolio of projects)

  • 7+ years of experience working closely with experience designers, engineers in custom product development, systems integration, and/or software development

  • Ability to earn the confidence of Senior Managers and for leading without formal authority

  • Ability to be a great collaborator

  • Comfortable juggling multiple priorities and making recommendations/decisions with imperfect information

  • Effective oral, presentation, and written communication skills

  • Possess a blend of business and technical savvy that includes a big-picture vision and the drive to make the vision a reality

  • A Bachelor's degree is required

  • MBA or consulting experience is a plus

We offer an excellent benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry! APPLY ONLINE TODAY!

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Director Of Digital Strategy And Experience

Toll Brothers