Director of Customer Operations, Personal Health NA (Stamford CT)
In this role, you have the opportunity to
The Director of Customer Operations will manage the Customer Operations Team for North America. Be the customer facing contact for Supply Chain and the main point of contact for Sales with Supply Chain.
You are responsible for
Creates and executes strategic vision for Retail Customer Order processing as to relating on-time and in-full metrics (internal and external) for the Personal Health division of Philips North America
Ensures strong relationships with Retail Customers and drives compliance with Customer standards and requirements
Drive reduction of vendor compliance and shortage deductions
Align with other Supply Chain leadership (including, Planning, NPI, and associated partners (Finance, Sales, Marketing) from local, global and other markets to ensure adherence of quality and Customer Service Level
Pro-actively embeds quality in products and processes while complying with relevant business and regulatory requirements to deliver on our customer promise and drives a quality mindset throughout Operations and assesses effectiveness of third party processes and their quality control.
Actively ensures integration across the E2E value chain by identifying key drivers of value and influencing others to work cross functionally to increase operational excellence and customer value.
Partners to ensure output of our warehouse and 3PL activities meets current and future demands, regulatory and service requirements and is delivered with competitive costs and speed to our customers
Establishes a responsive, agile supply chain, by translating supply chain strategy into processes and policies.
Drives supply chain transformation towards digital capabilities through transparency/visibility and data driven decision making
Actively drives a culture of continuous improvement leveraging LEAN methodology and Philips Excellence Practices
Develop people to achieve maximum relevance and capability
Monitors and controls processes and identify the root cause of issues/waste.
Monitors employees' health and safety at work and ensures working methods, equipment, premises and environment are safe.
Leads the implementation of new systems and processes (including Lean) and formulates new supply chain concepts
Ensures budgets and schedules meet corporate requirements.
Identifies improvement opportunities across the E2E supply chain by detecting KPI trends and/or analyzing internal and external data to generate and implement value adding solutions with the customer in mind
You are a part of
The Director of Customer Operations will manage the Customer Operations Team and will report directly to the Head of North America Supply Chain. This position is based in Stamford, CT.
To succeed in this role, you should have the following skills and experience
10+ years of Supply Chain experience
Bachelor's Degree is required; Master's Degree preferred, preferably in Business or Supply Chain Management
Strong People and Process Leadership
Data driven and can drive a team to a data driven environment
Experience with ERP and planning systems
Lean certified preferred
Proven track record in innovation, high pressure deliverables, and high impact task management
Sales and Operations Planning (S&OP) experience
Travel 30 40%
Why should you join Philips?
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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