Director Of Counseling And Psychological Services (Caps)

Position Title:

Director of Counseling and Psychological Services (CAPS)

Position Type:

Regular

Hiring Range:

$125,000 to $184,250 per year; commensurate with experience

Pay Frequency:

Annual

Join the Cowell Center at an exciting time! We have recently reorganized and expanded our team. The Director position has been modified and will now report to the Associate Vice Provost for Student Health, Counseling and Well-Being. The position will supervise four Assistant Directors and will oversee a collaborative leadership model to best support the staff and better serve our students. In the past year we have significantly expanded our team and offerings, including a new Therapist in Residence program and expanded group therapy. It's a great time to join a healthy and collaborative team and we are seeking an innovative, collaborative and intentional leader.

Position Purpose:

The Director of Counseling and Psychological Services (CAPS) is a senior leader within the Cowell Center and is responsible for providing overall direction, management and clinical leadership and supervision to the culturally diverse and multi-disciplinary Counseling and Psychological Services (CAPS) staff. This position is both accountable and responsible for ensuring that CAPS vision, policies and practices are in alignment with departmental and Santa Clara University's vision and values. The Director of CAPS is administratively focused and will also provide direct clinical services to a small client caseload. CAPS is committed to the values of multiculturalism, social justice, and student learning and is dedicated to providing culturally informed, mental health services for SCU's diverse student population. This position facilitates the psychological well-being of the student body and supports best practices in of mental health services to students while supporting the vision of the University to make student learning a central goal by facilitating the psychological well-being of the student body.

A successful candidate will be able to showcase a history of working across diverse identities (including but not limited to race, gender, sexuality, and ability status) and demonstrate their commitment to inclusivity. A successful candidate will lead by modeling a deep commitment to cultural humility and equity; and will demonstrate knowledge, understanding, and application of the concept.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Administration (~40%)

• Assume primary clinical leadership and administrative responsibilities of CAPS, including direct and indirect supervision, as noted below.

• Monitor the evolving mental health needs of students and initiate the development of new services and programs to meet them.

• Provide clinical expertise and knowledge to both those supervised and to the AVP.

• Serve on the Cowell Center Management Team.

• Integrate diversity, equity, and inclusion into all levels of CAPS' programmatic and clinical policies and practices.

• Meet regularly with the AVP and convene and coordinate the CAPS Management Team to establish and implement collaborative decision-making processes that facilitate staff input and communication on matters related to Cowell Center functioning.

• Keep abreast of legal liability issues relevant to the provision of psychological services and work to ensure compliance with highest ethical standards and legal mandates in all areas of service delivery.

• Develop, update, and ensure adherence to the Center's policies, procedures, and regulations and individually observing all policies and procedures.

• Coordinate recruitment, hiring, onboarding and retention of new CAPS staff.

• Provide leadership, direction, and support to directly, and indirectly, supervised staff including establishing performance goals and expectations.

• Conduct annual performance evaluation processes for those directly supervised and maintain oversight for all clinical staff performance processes, including the coordination of peer/360 reviews.

• Create and manage staff job expectations, including but not limited, to outreach/liaison responsibilities, phone consults and caseloads.

• Provide leadership to CAPS staff in ways that promote mutual respect, trust, and support of individual strengths; Effectively disseminate information to staff.

• Provide and coordinate opportunities for staff's continuing education/professional development; Encourage and support participation of staff in appropriate professional development offerings and work with individual staff to establish and monitor their professional development plans and timelines.

• Provide ongoing training, updates, consultation, and troubleshooting with Electronic Medical Records to clinical and support staff, in collaboration with the Assistant Director of Operations.

• Oversee processes to effectively coordinate services for students within the integrated center; specifically between SHS and CAPS. Provide opportunities for formal and informal cross discipline consultation in accordance with best practices.

• Implement ongoing evaluation of CAPS services through the CAPS Satisfaction Survey to assess quality of services and identify areas of strength and potential growth.

• Implement ongoing evaluation of CAPS working climate via the CAPS Staff Satisfaction Survey to identify areas of strength and potential growth for staff retention.

• Assist with training and development for the front desk staff, other administrative staff, and mental health training for Emergency Medical Technicians (EMTs), as needed.

• Actively and collaboratively support the mission, goals, and initiatives of the Cowell Center.

Consultation, Referral and Outreach Duties (~40%)

• Provide leadership and effective communication for the Center's work with faculty, staff, administrators, parents and external constituents in response to student needs.

• Provide consultation and guidance for crisis services, including intervention in emergencies and highly acute situations.

• Provide referrals as needed to other University departments and appropriate community resources.

• Provide clear information on complex issues related to mental health.

• Develop and maintain effective relationships, ensure ongoing communication and active collaboration between the Office of Student Life, Residence Life, and other key campus constituents.

• Participate and lead review, revision, development, and administration of policies and procedures associated with student health and well-being.

• Oversee CAPS clinical response to tragedy that impacts the campus community including coordinating immediate support for impacted students, working with campus partners (e.g. OSL, Res Life), providing recommendations for messaging to the community, and clinical services.

• Support and collaborate with the Outreach Coordinator in providing psycho-educational outreach programming to the campus community.

• Develop and direct outreach programs to the campus community, including the CAPS liaison program.

• Oversee the coordination and share in the regular rotation of on-call after-hours phone consultation to University staff, including the on-duty Emergency Medical Technicians (EMTs).

• Appropriately document all consultations.

• Serve on the University Behavioral Concerns Team.

• Serve on university-wide committees as appropriate.

Direct Clinical Services (~20%)

• Oversee the coordination of the crisis management response for the department; daily manage and triage crisis/urgent cases; assessing, intervening and stabilizing clients in a demanding and fast-faced university setting.

• Provide clinical expertise in evaluation, crisis intervention, individual and group therapies, and treatment planning support.

• Provide clinical expertise in providing multiculturally competent care while serving a diverse student population.

• Effectively provide short-term therapy and maintain a limited student client caseload.

• Demonstrate knowledge and skills related to the differences in care requirements for adolescents and adults, including, but not limited to: growth and development, psychological and psychosocial needs.

• Provide health education related to promoting client self-care and psychological health.

• Electronically complete written intake assessments and follow-up progress notes of students in a timely manner.

PROVIDE WORK DIRECTION [Direct]

• Assistant Director of Doctoral Training

• Assistant Director of Master Level Training

• Assistant Director, Therapist in Residence Program

• Assistant Director of CAPS Operations

PROVIDE WORK DIRECTION [Indirect]

• Staff Psychologists/Counselors (5)

• Therapists in Residence (4)

• Clinical Case Manager (1)

• Psychiatric Nurse Practitioner (1)

• Trainees and interns (8)

OTHER DUTIES AND RESPONSIBILITIES:

• Collaborate and appropriately consult with Student Health Services to provide care to students who need medication management for mental health.

• Provide advice, consultation, and support in the development, implementation and evaluation of department wide policy.

• Maintain membership in professional organizations as deemed appropriate.

• Perform other work-related assignments as assigned and/or required.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

• This position requires the ability to effectively establish and maintain collaborative working relationships within a diverse multicultural environment.

• Commitment to understand and support Santa Clara University's distinctive Jesuit tradition and educational vision and willingness to model institutional values of service to others, community, and diversity.

• Santa Clara University is committed to Inclusive Excellence, therefore, it is vital all candidates seeking employment be committed to and demonstrate skills, knowledge and awareness to serve the unique needs of our diverse campus community.

EDUCATION AND/OR EXPERIENCE:

• Masters degree required in counseling or clinical psychology from an accredited program in psychology; Doctorate degree (Ph.D., Psy.D., Ed.D.) preferred.

• A minimum of twelve years of progressive responsible experience including a minimum of four years of experience as a licensed staff in a university counseling center setting and a minimum of four years managing and supervising staff.

• Clinically licensed by the State of California for at least two years required. Prior college or university counseling experience, preferred.

• Prior experience addressing the needs of a diverse university student population, preferred.

• Knowledge of Title IX, mental health and disability laws preferred.

KNOWLEDGE:

• Continuous learner who is on the pulse of local and national trends in student mental health.

• Commitment to diversity, equity and inclusion practices within clinicians' scope of practice and utilization of resources for our increasingly diverse student population.

• Demonstrated knowledge in the application of student development theories.

• Demonstrated knowledge in addressing the needs of a diverse student population.

SKILLS:

• Effective mentoring and coaching skills.

• Exceptional interpersonal skills for engagement across campus constituencies - students, faculty, staff, families, alumni,etc.

• Effective verbal and written communication skills, including demonstrated presentation skills.

• Appropriate application of student development theories into CAPS policies and practices.

• Ability to design and implement exceptional clinical care with appropriately balanced use of available technology platforms.

• Demonstrated ability to use technology in improving the delivery and evaluation of programs and services.

• Proven track record at recruiting and retaining exceptional clinical staff.

ABILITIES:

• Ability to network with care providers in the local community to facilitate students' access to needed services that are beyond CAPS' scope.

• Ability to establish professional relationships; interact effectively with diverse constituencies; and maintain confidentiality when required.

• Ability to appropriately practice client, CAPS, and Cowell Center confidentiality at all times.

• Ability to articulate a vision and set goals that are in alignment with national best practices for student mental health care.

• Ability to use accountability measures to monitor progress toward goals.

• Ability to gather, interpret, and communicate data across all levels of the organization and externally.

• Ability to implement data driven decision-making, changing course as needed.

• Ability to implement and manage change processes within a university clinical setting.

• Ability to work well both individually and as a part of a team in a collegial, respectful, and professional manner.

• Ability to work independently with a wide variety of student psychological needs.

• Exceptional clinical abilities demonstrated in effective treatment for a wide range of student mental health needs.

• Abilities to be an effective spokesperson and advisor to campus community and external community regarding collegiate mental health.

• Abilities to conduct presentations to donors, foundations, funding partners.

COVID-19 Statement

The health and safety of the university community is a top priority. All Santa Clara University students, and employees are required to be vaccinated against COVID-19 or request a medical or religious exemption. Please visit our COVID-19 webpage for additional information.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Information about Title IX can be found at www.scu.edu/title-ix. Information about Section 504 and the ADA Coordinator can be found at https://www.scu.edu/oae/, (408) 554-4109, oae@scu.edu. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.