Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Director Of Community Engagement

Expired Job

Tulsa Society For The Prevention Of Cruelty To Animals Tulsa , OK 74101

Posted 3 months ago

Position Description: Position Summary:
The Director of Community Engagement will serve a dual role.
First this position will develop, oversee and support the community engagement and education activities of the Tulsa SPCA.
In that role this person will serve as a liaison to school districts, program clients, volunteers and the community in general.
Activities will include, coordination of onsite and offsite programming (including tours), event scheduling and any future program development.
In addition, this position will promote a positive work environment that supports constructive working relationships between departments/staff.
Organizational Results expected include: i.
Providing strategic direction by developing a comprehensive plan to expand volunteer job opportunities, training, numbers, involvement and tracking at the Tulsa SPCA.
Developing and/or documenting a curriculum to use for education and outreach events.
Managing the structure, content, staffing and growth of a humane education program.
Seek out and increase the number of speaking and/or public outreach opportunities.
Supervise the Volunteer Manager, including establishing program goals, expectations and guidelines.
Second this position will work closely with the leadership team to assist in development and implementation of the Tulsa SPCAs public relations and marketing plans and strategies.
Organizational results expected include: i.
Working closely with Tulsa SPCA Marketing Consultant to maximize impact and deliver a consistent message.
Working closely with Tulsa SPCA Marketing Consultant to develop and implement a Marketing / PR Plan.
Increase the visibility of the Tulsa SPCA in all sectors.
Primary Accountabilities: A.
Volunteer and Community Education: a.
For the following groups: coordinate onsite and offsite programming, ensure activities are scheduled properly and all parties are notified in a timely manner, act as a liaison.
Tours ii.

Regular volunteers iii.
Corporate Groups iv.
Community and/or college groups v.
Youth groups vi.
Community Service vii.
Keep calendar, data, contact information and volunteer hours current viii.
Handle requests for programming and schedule or decline accordingly ix.
Coordinate all volunteer scheduling x.
Humane Education and volunteers xi.
PAL program b.
Supervise the Volunteer Manger, Cruelty Investigator, Intake and Transport Coordinator, Adoptions Specialist and Community Outreach Volunteer and act as a liaison between all staff with regard to Volunteer and Community Outreach Programs and their involvement with other Tulsa SPCA departments.
Conduct meetings as necessary with relevant staff to address issues, needs or concerns.
Evaluate direct reports (paid and unpaid). iii.
Promote positive, collaborative relationships between all constituents (staff, board, volunteers, other agencies and the public). c.
Develop and implement new programs.
Coordinate with other departments on completion and placement when necessary.
Ensure program design and implementation addresses program (and organizational) goals, objectives and outcome measurement.
Evaluate and report on program performance.
Stay current on trends in Volunteer Management and Humane Education, including technology, best practices and innovations in the Animal Welfare field.
Oversee the preparation of materials for volunteer training, programming and tours.
Develop and lead volunteers and management staff in this area including developing volunteer job descriptions, documents, orientation materials, evaluations, presentations and all other related items.
Make sure all legal and insurance requirements are met.
Work with other staff to address concerns they have in this area.
Ensure adequate supply of materials and supplies.
Oversee the tour program.
Training, scheduling and execution.
Development of tours ii.
Training for other staff and volunteers iii.
Execution and scheduling of tours for the public g.
Assist in event needs, such as volunteer scheduling and check in.
May be asked to work events.
Fulfill need during events: check in, leadership/direction, and problem solving h.
Develop and submit budget request for this program area.
Track data for this program area.
Teach/present programs in the event of a sudden change or cancellation.
Other duties as assigned.
Public Relations and Marketing: a.
Assist with development, implementation and evaluation of annual communications plan.
Manage (in conjunction with contractors and vendors) the development, distribution and maintenance of all print collateral including, but not limited to newsletters, brochures and e-newsletters to raise awareness and generate funding.
Manage and enrich the relationship with all media contacts on a regular basis.
Work with vendors and contractors to coordinate all agency marketing, branding and messaging.
Represent Tulsa SPCA on TV, radio and print when ED is not available.
Serve as initial point of contact for media.
Manage the development and distribution of all TV, radio, print and digital advertising.
Track and measure the level of engagement of all communication.
Manage any recurring TV or radio appearances to promote Tulsa SPCA and/or our adoptable animals.
Assist with collaboration and partnership efforts between Tulsa SPCA and other shelters or organizations both for events and general relations.
Manage any non-fundraising direct mail campaigns.
Assist with event planning and execution.
Develop and submit budget request for this program area.
Work closely with development team to make sure PR and Marketing activities support their goals.
Other duties as assigned.

Essential Functions / Key Competencies /

Demonstrate initiative, common sense application and problem solving skills.
Ability to make critical decisions supported by analysis and critical data-based decision making in a timely fashion.
Ability to develop SMART goals.
Strong attention to detail and good balance between task orientation and employee/people orientation.
Ability to work under pressure and in emotional situations.
Good with presentations and public relations.
Highly collaborative style.
Experience developing and implementing communication strategies.
Excellent writing/editing and verbal skills.
Ability to speak publicly and effectively deliver key messages is a must.
Ability to multi-task.
Relationship builder with flexibility and finesse.
High energy with maturity and leadership qualities.
Able to be a unifying force.
Sincere commitment to work collaboratively with all constituent groups, including staff, board, volunteers, donors, etc.
Self-starter, motivated, able to create and implement new initiatives as well as improve current processes without constant supervision.

Physical Environment o Work primarily in office setting.
o Travel to area events/locations in year-round weather conditions.
o Use of computer, keyboard, telephone, copy machines, and fax machines.
o May be exposed to fumes or airborne materials.
o Noise level is moderate to high.
o May be working with and exposed to a variety of animals and animal waste.
o Possibility of being bitten or scratched by animals.
Education/Experience o 4 year college degree strongly preferred.
Will consider combination of college and work experience.
o Excellent computer skills; which include a knowledge of Microsoft Office (particularly excel) required.
Prefer knowledge of Adobe (including InDesign, Photoshop, etc.) and Volgistics and PetPoint would be an advantage.
Experience working with databases is strongly preferred.
o Experience managing staff required.
o Knowledge of website and social media design and maintenance.
o Two years working in an office setting, preferably with past scheduling experience.
o Good customer service skills.
o Attention to detail and ability to track data.
o Ability to work well in a team environment.
Position Reports to:
Executive Director Hours and Salary: 40 hrs/week: $34K-$38K yearly To Apply for this Job: Send resume & cover letter to No phone calls, please.
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Community Manager


Posted 5 days ago

VIEW JOBS 11/14/2018 12:00:00 AM 2019-02-12T00:00 Job Advert Senior Customer Service Representative/Community Manager At Regus we are leading a business revolution – building a brand new sector that's growing at breakneck speed, offering fantastic challenges and opportunities. We are the clear number 1 player in the rapidly expanding flexible workplace market. We operate over 3,000 centres in 120 countries and are growing at 20% per year, opening over 1 centre per day. We are continuing to develop rapidly by helping businesses of all sizes to adapt to the changing needs of mobile working, increasing globalisation and the demand for flexible workspace. Join us and you'll have the scope to take your career further, while giving our clients innovative new products and exceptional customer service. And you'll help us to make business happen. The actions and service provided by the Senior CSR/Community Manager are the catalyst for providing customers with a reason to come to Regus and the reasons to stay with Regus. The Senior CSR/Community Manager maintains the full operational functions of a centre, whilst serving as a backup for the Area Manager by conducting centre tours when needed. Key areas of responsibility * Lead by example creating a strong ethos of customer service throughout the team. * Drive customer retention through great service and focused customer engagement. * Maximise customer satisfaction results (NPS) through regular customer engagement and the highest levels of centre standards. * Handle customer concerns, coordinating questions through to prompt resolution with the Global Service Centre (GSC) team on behalf of the customers. * Ensure your customers are invoiced accurately and payments are collected on time. * Hold regular community events in your centre. * Serve as the primary backup for the Area or General Manager including (as needed) conducting customer needs analysis meetings, and taking customers on tours. * Ensure that all daily service charges are captured and entered into the billing system on a daily basis. * Support new company initiatives, including the implementation of new tools and systems to improve efficiency. * Ensure that the centre is 'show ready' at all times. Experience required * Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations. * Ability to communicate effectively and professionally in both local language and English (written and oral). * Professional communication skills with a high success rate in building and maintaining relationships. * Solid organisational skills, including the ability to prioritise and multi task in a demanding environment. * Proven success in self lead generation and business development. * Commercial, highly results driven. * Previous P&L exposure. * Ability to perform work accurately and thoroughly. * Ability to find a solution for or to deal proactively with work-related problems. * A desire and passion to beat the competition and win. * Pragmatic - Ability to be hands-on as well as strategic and be a trouble-shooter when the business need deems it appropriate to do so. What we offer An exciting, fast-paced and challenging career. The chance to work with local, national and global clients and a world-class work environment. As you'd expect from a company leading the workplace revolution, we support a progressive working approach for our employees. Where possible, we offer part-time and job share opportunities, along with the ability to accommodate a later start or earlier finish to the working day. We're looking for entrepreneurial people who are full of fantastic ideas and the energy to turn them into reality. Show us you have the enthusiasm, ambition and ability to make business happen for our clients and we'll support you every step of the way as you build a rewarding career. Regus Tulsa OK

Director Of Community Engagement

Expired Job

Tulsa Society For The Prevention Of Cruelty To Animals