Director Of Clinical Services

Elwyn Norristown , PA 19401

Posted Yesterday

POSITION SUMMARY: The Clinical Director will provide direct oversight of clinical services to individuals residing in the ARBHS residential programs that include the McCabe (Natale Media) Community Integration Program, the New Beginnings (Forensic Competency Restoration Program) and Natale North programs.

DUTIES AND RESPONSIBILITIES:

  • Provide overall clinical support and mentoring to all leaders within the programs to ensure consistency in quality of service delivery

  • Direct and coordinate, for each individual served, the comprehensive assessment of psychiatric history, mental status and diagnosis; physical health, history of drugs and alcohol; education and employment; social development and functioning; activities of daily living (e.g., self-care, nutrition, money management); and family structure and relationships to assist with continuity of effective and comprehensive treatment practices

  • Conduct clinical assessments and provide direct supervision of clinical treatment, rehabilitation and support services to persons served to ensure continuous quality of services delivered

  • Assist the program leaders and clinical staff with the development and documentation of recovery plans; review and approve goal plans for the Residential Treatment Facility--Adults (RTF-A) licensed programs to ensure compliance and ongoing quality of services

  • Assist the Clinical Coordinator and program leaders with clinical program training through education and demonstration (e.g. de-escalation, communication) to ensure consistency in service delivery

  • Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline and termination

  • Oversee any assigned intern(s) at the programs through interviewing, mentoring, education, weekly supervision and evaluations as required per the college/university internship agreement

  • Oversee and guide the Clinical Team meetings to ensure clinical quality of the programs

  • Develop and implement Quality Improvement (QI) plans and any other policies and procedures related to clinical programming to ensure compliance with regulatory requirements

  • Ensure the development and implementation of evidence-based group therapies to provide strong clinical programming to support the staff in their roles

  • Evaluate continually the content of clinical programming to ensure that the needs of the individuals served are addressed

  • Serve as the clinical liaison of the multi-disciplinary team for program referrals

  • Develop and nurture relationships with families, outside social service agencies, funding sources and other stakeholders to provide best practices for residents; engage in community activities designed to market the program services to the various county communities

  • Responsible for knowledge of all required service contracts with managed care organizations (MCOs) and private insurance and adherence to all regulations, certification and other approvals to provide continuity of care

  • Lead and actively participate in teams, committees, or special projects as required by the Sr. Director as part of a multi-disciplinary team approach

  • Perform cardiopulmonary resuscitation (CPR), first aid and safe crisis management

  • Provide crisis management and evaluation of immediate clinical concerns as on-call support

  • Perform other duties as assigned

IMMEDIATE SUPERVISOR: Senior Director, Adult Residential

DIRECT REPORTS: All clinical staff to include Clinical Coordinator, Certified Peer Specialists, Behavioral Specialists, Behavioral Health Professionals and assigned Intern(s)

CONTACTS: Individuals served, their families and caregivers, Elwyn staff, general public, funding source representatives, program evaluation personnel, related professional agencies/social service agencies, MCOs, community mental health centers and hospitals, advocacy groups, county and state government representatives and employers

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

  • Master's Degree in social work, psychology, nursing, rehabilitation, special education or activity therapies

  • Licensed in social work, psychology, nursing, rehabilitation, special education or activity therapies and/or Certified Advanced Alcohol and Drug Counselor (CAADC) or Certified Drug and Alcohol Counselor (CADC) preferred

  • Five (5) years' experience in the behavioral health field

  • Two (2) supervisory experience

  • Knowledgeable of all state and county regulations that govern the RTF-A residential Programs

  • Demonstrated knowledge and experience in clinical program design including individual and group therapy, knowledge of implementation of psychological assessment instruments, and experience within a managed care environment

  • Demonstrated computer proficiency including Microsoft Office, Word, Outlook, Excel, and Power Point

  • Flexibility to alter working hours when needed

  • Demonstrated strong attention to detail

  • Demonstrated strong time management and organizational skills

  • Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision

  • Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions

  • Must be able to perform CPR, first aid and safe crisis management

  • Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills

  • Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record

PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.

Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.

Elwyn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and identity, gender identity, national origin, citizenship status, genetic information, disability status, military or veteran status, marital or family status, political activities or affiliations, or any other characteristic protected by local, state, and federal law.


CB *MON PAHTF1

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Services Representative

Good Shepherd Rehab

Posted Yesterday

VIEW JOBS 5/15/2021 12:00:00 AM 2021-08-13T00:00 * JOB SUMMARY * Schedule and confirm patient appointments. * Compile and record medical charts, reports, and correspondence. * Answer telephones, and direct calls to appropriate staff. * Receive and route messages and documents to appropriate staff. * Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. * Instruct patients to complete documents, case histories, and forms such as intake and insurance forms. * Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare insurance demographic sheets, daily schedules, reports, therapist productivity, unit statistics, letters, and medical records. * Transmit correspondence and medical records by mail, e-mail, or fax. * Perform various clerical and administrative functions, such as ordering, receiving and maintaining an inventory of supplies. * Maintain pleasant and positive disposition during every face to face and telephone patient interaction. * Able to maintain order of a large number of medical records and confidential documents appropriately. * Manages difficult customers and implements service recovery techniques to ensure positive patient relations. * Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services. * Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist. * Clean and organize work area and disinfect equipment after treatment * Change linens, such as bed sheets and pillow cases. * Arrange treatment supplies to keep them in order. * ESSENTIAL FUNCTIONS * PATIENT/CUSTOMER * Essential Accountabilities * Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability. * Is professional in all actions and appearance * Ensure compliance with regulatory parameters * Uses resources wisely - as if they were one's own. * Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System. * Demonstrates a personal commitment to ensuring a clean and safe working environment. * Anticipates patients'/customers' needs and acts accordingly. * Works to enhance patient satisfaction * Assist patients and families * Analyzes problems from the customers' point of view. * Honors patient/customer/employee confidentiality. * Seeks feedback on how to improve performance and offers constructive feedback, as well. * Applies learning for improved performance. * Presents self professionally & demonstrates professional behavior during interactions with others * Strives to understand and value differences in others' race, nationality, gender, age, background, experience, and style. * Customer Service Skills * Patient Wait Time * PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES * Patient Care Providers * Participates in Entity and Department wide initiatives for Patient /Employee safety * Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position. * Validation of annual competencies required for the position * OPERATIONS * Essential Accountabilities * Scheduling Functions * Patient Identification * Registration-Patient Information Updates * Check-in Process * Check-out Process * Cash Collection * Billing * Insurance Verification Process * OHS Processing (site specific) * Management of Medical Records * Telephone * Patient Care * Department Productivity (site specific) * Financial Counselor * Management of Medical Records * Open Function * Close Function * Transcription (site specific) * Performs Multiple Tasks * Flexibility * Clinical Work Processes * Attendance/Time Management * Departmental Meetings * Personal Impact * Health System ID is worn in accordance to GSPP policy * QUALIFICATIONS: * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Education * High School Diploma required * Associate's Degree preferred * Work Experience * Previous healthcare experience preferred * Licenses / Certifications * IDX Certification required * Sunrise Billing system certification may be required Good Shepherd Rehab Norristown PA

Director Of Clinical Services

Elwyn