Director Of Clinical Services

Elwyn Norristown , PA 19401

Posted Yesterday

POSITION SUMMARY: The Clinical Director will provide direct oversight of clinical services to individuals residing in the ARBHS residential programs that include the McCabe (Natale Media) Community Integration Program, the New Beginnings (Forensic Competency Restoration Program) and Natale North programs.


  • Provide overall clinical support and mentoring to all leaders within the programs to ensure consistency in quality of service delivery

  • Direct and coordinate, for each individual served, the comprehensive assessment of psychiatric history, mental status and diagnosis; physical health, history of drugs and alcohol; education and employment; social development and functioning; activities of daily living (e.g., self-care, nutrition, money management); and family structure and relationships to assist with continuity of effective and comprehensive treatment practices

  • Conduct clinical assessments and provide direct supervision of clinical treatment, rehabilitation and support services to persons served to ensure continuous quality of services delivered

  • Assist the program leaders and clinical staff with the development and documentation of recovery plans; review and approve goal plans for the Residential Treatment Facility--Adults (RTF-A) licensed programs to ensure compliance and ongoing quality of services

  • Assist the Clinical Coordinator and program leaders with clinical program training through education and demonstration (e.g. de-escalation, communication) to ensure consistency in service delivery

  • Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline and termination

  • Oversee any assigned intern(s) at the programs through interviewing, mentoring, education, weekly supervision and evaluations as required per the college/university internship agreement

  • Oversee and guide the Clinical Team meetings to ensure clinical quality of the programs

  • Develop and implement Quality Improvement (QI) plans and any other policies and procedures related to clinical programming to ensure compliance with regulatory requirements

  • Ensure the development and implementation of evidence-based group therapies to provide strong clinical programming to support the staff in their roles

  • Evaluate continually the content of clinical programming to ensure that the needs of the individuals served are addressed

  • Serve as the clinical liaison of the multi-disciplinary team for program referrals

  • Develop and nurture relationships with families, outside social service agencies, funding sources and other stakeholders to provide best practices for residents; engage in community activities designed to market the program services to the various county communities

  • Responsible for knowledge of all required service contracts with managed care organizations (MCOs) and private insurance and adherence to all regulations, certification and other approvals to provide continuity of care

  • Lead and actively participate in teams, committees, or special projects as required by the Sr. Director as part of a multi-disciplinary team approach

  • Perform cardiopulmonary resuscitation (CPR), first aid and safe crisis management

  • Provide crisis management and evaluation of immediate clinical concerns as on-call support

  • Perform other duties as assigned

IMMEDIATE SUPERVISOR: Senior Director, Adult Residential

DIRECT REPORTS: All clinical staff to include Clinical Coordinator, Certified Peer Specialists, Behavioral Specialists, Behavioral Health Professionals and assigned Intern(s)

CONTACTS: Individuals served, their families and caregivers, Elwyn staff, general public, funding source representatives, program evaluation personnel, related professional agencies/social service agencies, MCOs, community mental health centers and hospitals, advocacy groups, county and state government representatives and employers


  • Master's Degree in social work, psychology, nursing, rehabilitation, special education or activity therapies

  • Licensed in social work, psychology, nursing, rehabilitation, special education or activity therapies and/or Certified Advanced Alcohol and Drug Counselor (CAADC) or Certified Drug and Alcohol Counselor (CADC) preferred

  • Five (5) years' experience in the behavioral health field

  • Two (2) supervisory experience

  • Knowledgeable of all state and county regulations that govern the RTF-A residential Programs

  • Demonstrated knowledge and experience in clinical program design including individual and group therapy, knowledge of implementation of psychological assessment instruments, and experience within a managed care environment

  • Demonstrated computer proficiency including Microsoft Office, Word, Outlook, Excel, and Power Point

  • Flexibility to alter working hours when needed

  • Demonstrated strong attention to detail

  • Demonstrated strong time management and organizational skills

  • Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision

  • Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions

  • Must be able to perform CPR, first aid and safe crisis management

  • Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills

  • Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record

PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.

Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.

Elwyn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and identity, gender identity, national origin, citizenship status, genetic information, disability status, military or veteran status, marital or family status, political activities or affiliations, or any other characteristic protected by local, state, and federal law.


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Director Of Clinical Services