Director Of Clinical Services

Elwyn Norristown , PA 19401

Posted 2 months ago

POSITION SUMMARY: The Clinical Director will provide direct oversight of clinical services to individuals residing in the ARBHS residential programs that include the McCabe (Natale Media) Community Integration Program, the New Beginnings (Forensic Competency Restoration Program) and Natale North programs.


  • Provide overall clinical support and mentoring to all leaders within the programs to ensure consistency in quality of service delivery

  • Direct and coordinate, for each individual served, the comprehensive assessment of psychiatric history, mental status and diagnosis; physical health, history of drugs and alcohol; education and employment; social development and functioning; activities of daily living (e.g., self-care, nutrition, money management); and family structure and relationships to assist with continuity of effective and comprehensive treatment practices

  • Conduct clinical assessments and provide direct supervision of clinical treatment, rehabilitation and support services to persons served to ensure continuous quality of services delivered

  • Assist the program leaders and clinical staff with the development and documentation of recovery plans; review and approve goal plans for the Residential Treatment Facility--Adults (RTF-A) licensed programs to ensure compliance and ongoing quality of services

  • Assist the Clinical Coordinator and program leaders with clinical program training through education and demonstration (e.g. de-escalation, communication) to ensure consistency in service delivery

  • Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline and termination

  • Oversee any assigned intern(s) at the programs through interviewing, mentoring, education, weekly supervision and evaluations as required per the college/university internship agreement

  • Oversee and guide the Clinical Team meetings to ensure clinical quality of the programs

  • Develop and implement Quality Improvement (QI) plans and any other policies and procedures related to clinical programming to ensure compliance with regulatory requirements

  • Ensure the development and implementation of evidence-based group therapies to provide strong clinical programming to support the staff in their roles

  • Evaluate continually the content of clinical programming to ensure that the needs of the individuals served are addressed

  • Serve as the clinical liaison of the multi-disciplinary team for program referrals

  • Develop and nurture relationships with families, outside social service agencies, funding sources and other stakeholders to provide best practices for residents; engage in community activities designed to market the program services to the various county communities

  • Responsible for knowledge of all required service contracts with managed care organizations (MCOs) and private insurance and adherence to all regulations, certification and other approvals to provide continuity of care

  • Lead and actively participate in teams, committees, or special projects as required by the Sr. Director as part of a multi-disciplinary team approach

  • Perform cardiopulmonary resuscitation (CPR), first aid and safe crisis management

  • Provide crisis management and evaluation of immediate clinical concerns as on-call support

  • Perform other duties as assigned

IMMEDIATE SUPERVISOR: Senior Director, Adult Residential

DIRECT REPORTS: All clinical staff to include Clinical Coordinator, Certified Peer Specialists, Behavioral Specialists, Behavioral Health Professionals and assigned Intern(s)

CONTACTS: Individuals served, their families and caregivers, Elwyn staff, general public, funding source representatives, program evaluation personnel, related professional agencies/social service agencies, MCOs, community mental health centers and hospitals, advocacy groups, county and state government representatives and employers


  • Master's Degree in social work, psychology, nursing, rehabilitation, special education or activity therapies

  • Licensed in social work, psychology, nursing, rehabilitation, special education or activity therapies and/or Certified Advanced Alcohol and Drug Counselor (CAADC) or Certified Drug and Alcohol Counselor (CADC) preferred

  • Five (5) years' experience in the behavioral health field

  • Two (2) supervisory experience

  • Knowledgeable of all state and county regulations that govern the RTF-A residential Programs

  • Demonstrated knowledge and experience in clinical program design including individual and group therapy, knowledge of implementation of psychological assessment instruments, and experience within a managed care environment

  • Demonstrated computer proficiency including Microsoft Office, Word, Outlook, Excel, and Power Point

  • Flexibility to alter working hours when needed

  • Demonstrated strong attention to detail

  • Demonstrated strong time management and organizational skills

  • Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision

  • Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions

  • Must be able to perform CPR, first aid and safe crisis management

  • Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills

  • Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record

PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.

Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.

Elwyn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and identity, gender identity, national origin, citizenship status, genetic information, disability status, military or veteran status, marital or family status, political activities or affiliations, or any other characteristic protected by local, state, and federal law.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Clinical Manager

Fresenius Medical Care

Posted 2 months ago

VIEW JOBS 5/20/2021 12:00:00 AM 2021-08-18T00:00 PURPOSE AND SCOPE: Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Ensure provision of quality patient care while maintaining cost-effective clinical operations in accordance with all legal, compliance, and regulatory requirements and programs. Adheres to all requirements of the FMCNA Compliance Program, and FMS patient care and administrative policies as the clinical leader, has the authority to make daily decisions to ensure continuity of care and patient and staff safety PRINCIPAL DUTIES AND RESPONSIBILITIES: * Manages the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, methods, and staffing. * Provides leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters. * Technically proficient in the specific department and knowledge of industry practice and business principles. Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Has a larger range within the department. * Responsible for supporting and driving FMS quality standards through meeting all ESRD regulatory requirements and the practice of Quality Assessment and Improvement (QAI), including use of FMS QAI tools. * Responsible for addressing and acting on adverse events and action thresholds. * Oversees facility's Home Therapies Program if applicable. * Accountable for compliance with all applicable federal, state and local laws and regulations. * Ensures all FMS Clinical Quality policies and procedures are communicated to and implemented by the facility staff. * Maintains integrity of medical records and other FMS administrative and operational records. * Complies with all data collections and auditing activities. * Maintains facility environmental integrity, including safety. * Experienced leadership required for multi-faceted environment; role primarily focuses on tactical execution. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. * An individual contributor will have significant project/process responsibilities. Program or project responsibility generally within the function. * Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Interprets and recommends change to policies and establishes procedures that effect immediate organization(s). * Decisions have an impact on work processes and outcomes. Erroneous decisions or failure to achieve results will add costs and may impact the short-term goals of the organization. * Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers. * Participates and presents at meetings with internal and external representatives. Often leading a cooperative effort among members of a project team. * Interacts with internal departments and external customers; particularly in problem resolution. Acts as an advisor to subordinate(s) to meet schedules and/or resolve technical problems. * Responsible for hiring, coaching and counseling employees, including performance reviews, disciplinary action and terminations. * Provides technical guidance. * Performs other related duties as assigned. PATIENT CARE: * Coordinates all aspects of patient care with the appropriate staff members, from admission through discharge of the patient. * Ensure education of the patient regarding quality measures, transplant options, modality awareness, and access care, including catheter reduction and adherence to treatment regime. * Acts as a resource for the patient to address patient concerns and questions. * Accountable for timely completion of patient care assessments and care plans by organizing meetings of the facility's Interdisciplinary Team to discuss patient care plans and to resolve patient problems. * Directs initiation, maintenance and communication of efficient and timely patient schedules to ensure maximization of the facility station efficiency. * Is aware of and develops a mechanism or process for knowing the specific situation of each patient, including hospitalizations, no- shows, catheter use, and any significant change in patient care status. * Develops action plans for unexcused and missed treatments in collaboration with the Director. * Plans, coordinates and acts as the liaison for patient care as per the disease management agreement, including initial and ongoing validation of member eligibility. Facilitate timely workup of patients for access management, dialysis services, patient education, hospitalizations, and kidney transplantation as appropriate, and ensures coordination of care with the multidisciplinary renal team. Communicates changes in patient status regarding clinical, insurance, travel and transportation issues to the disease management company. Maintains current knowledge of disease management software and systems as pertinent. STAFF: * Responsible for implementation of FMS staffing, and medical supply models, to provide quality patient care, and makes recommendations. * Participates in the recruitment and interview process, and decision to hire new personnel. * Ensures completion of new hiring orientation and training including mandatory in-services and ICD code training when applicable. Ensures documentation completed for annual in service training, and policy and procedure in service updates. * Responsible for all patient care employees receiving appropriate training according to FMS policy, including training to ensure ongoing compliance with all FMS risk management initiatives. * Provides opportunities for professional growth, and training to ensure clinical competence and the ability for licensed staff to assume Team Leader responsibilities * Responsible for overseeing performance of all licensed personnel, direct patient care staff, reporting indirect patient care personnel as assigned, and when necessary, technical staff. Provides employee education and guidance, and feedback related to performance. * Maintains current knowledge regarding FMCNA benefits, Human Resources policies, procedures, and processes, and acts as a resource to facility staff. * Provides counseling for all clinical staff members at regular intervals offering support and encouraging professional growth. * Completes timely employee evaluations and establishes annual goals for staff. * Provides written documentation of all disciplinary conferences in accordance with the established personnel policies, and confers with the Director and Human Resources regarding the nature of the disciplinary decisions. * Participates in Corporate and Business Unit specific employee recognition and satisfaction programs. * Creates, maintains, and communicates efficient and timely employee schedules according to the needs of the facility. * Creates and implements a Continuous Quality Improvement (CQI) Process Improvement Team that involves staff in problem solving. PHYSICIANS: * Facilitates the application process for physician privileges and compliance with FMS Medical Staff By-Laws. * Responsible for strong Director and physician relationships and facilitating staff relationships with physicians. * Ensures regular and effective communication with all physicians, through regular meetings with Directors. * Participates in Governing Body. * Schedules and coordinates CQI meetings with physicians. MAINTENANCE/TECHNICAL: * Responsible for the integrity and safety of the facility water system. * Must be knowledgeable in the operation of all facility equipment and technology. ADMINISTRATIVE: * Responsible for maintaining and updating all FMS manuals. * Accountable for completion of the Annual Standing Order Review and ICD coding. * Checks correspondence whether electronic, paper or voice mail, and responds as appropriate. * Directs information gathering as required supporting billing and collection activities. * Responsible for efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals following all guidelines established in FMS formularies * Participates in the completion and interpretation of the Pl-17 inventory supply use analysis. * Reviews and approves facility payroll. * Reviews profit and loss statements with Director * Responsible for participating in all required Network reporting and on-site state or federal surveys. * Participates in the completion of the FMS Administrative Clinical Review. PHYSICAL DEMANDS AND WORKING CONDITIONS: * The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the Ishihara Test for Color Blindness does not preclude employment. The Company will consider whether reasonable accommodations can be made. * Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians * Position may require travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required. * The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. SUPERVISION: * Responsible for the direct supervision of various levels of staff as designated by region. EDUCATION AND REQUIRED CREDENTIALS: * Bachelor's Degree; Advanced Degree desirable or an equivalent combination of education and experience * Graduate of an accredited School of Nursing (RN). * Current appropriate state licensure. * EXPERIENCE AND SKILLS: * 6 - 8 years' related experience or an equivalent combination of education and experience. * 3 years' supervisory or project/program management experience preferred. * Minimum of 12 months experience in clinical nursing is required. Experience in med/surg or ICU/CCU is preferred. * Minimum of 6 months chronic or acute dialysis nursing experience is required. * Must be available as a full-time employee and provide on-call coverage when necessary. * Demonstrated leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management, and decision making. * Demonstrated management skills necessary to provide leadership in the supervision of dialysis personnel and to ensure the delivery of maximum quality care to all patients. * Must complete Clinical Manager training modules and ongoing developmental programs within the specified time line. EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws. Fresenius Medical Care Norristown PA

Director Of Clinical Services