Director Of Clinical Programs

Oak Street Health Chicago , IL 60602

Posted 1 week ago

Company: Oak Street Health

Title: Director, Clinical Programs

Location: Corporate (30 W. Monroe, Suite 1200)

Job Description

Oak Street Health is a network of value-based neighborhood primary care centers throughout the Midwest. Oak Street operates an innovative model that drives patient engagement, improves health outcomes, and manages medical costs for the older adult population. In this virtuous cycle: every dollar saved is another dollar we can reinvest to improve patient care. Our model supports our social mission of improving the health and happiness of our patients and the community.

Role Description

The Clinical Programs Director is a key contributor to the Clinical Services team and focuses on optimizing key program initiatives for high risk complex patients. Two programs are prioritized under this role including Complex Care Team (CCT) and Transitions. Both programs intervene with high-risk patients to prevent unnecessary admissions, readmissions, and poor outcomes. In collaboration with the Medical Director for Complex Care Programs, s/he supports implementation and execution of the CCT program across all OSH Markets. The Director provides support for hiring, training and ongoing supervision of the CCT CIS/MAs in Illinois; coordination of CCT initiatives and staff enrichment; and collaboration with all corporate teams to optimize CCT (IT, Marketing, Business Intelligence, Population Health). This role provides valuable leverage to many clinical related projects, designed to improve patient outcomes, advance our organizational mission, and improve patient and provider experience. The Director acts as the operational lead with clinical partners across the clinical services team to optimize each program outcome.


  • Support development and implementation of CCT program, such as clinical guidelines, medication reconciliation training, EMR training and support, as well as other IT-related projects

  • Supervise 4 CIS/MAs in IL including hiring, training, maintenance of role profile, and coaching performance

  • Supervise one CCT Central Scheduler

  • Manage multiple project plans to ensure efforts stay on track for deadlines and prepare updates and read-out on project progress

  • Manage technology, dashboards and quality metrics related to the CCT and partner with the program director to seek opportunities for improvement

  • Support the program director with clinical home visits, including but not limited to: scribing visit notes, preparing schedules and supplies for appointments

  • Collaborate with all corporate departments and clinic teams to identify opportunities for improvement and implement solutions

  • Liaison between CCT operational leads in all markets

This role reports to the Vice President of Clinical Programs and currently has 5 direct reports.

What we're looking for:

We're looking for motivated, experienced individual with:

  • Proven project management skills

  • Strong analytical, problem solving, group facilitation, and presentation skills

  • Outstanding written and verbal communication skills and customer service orientation

  • Ability to excel in a fast-paced environment, working through details quickly and staying focused on goals and deliverables

  • Ability to strive in a matrix organization and desire to continually demonstrate teamwork and embrace opportunities to collaborate

  • A flexible and positive attitude, oriented toward accountability

Minimum requirements:

  • Project management experience

  • Bachelor's degree

  • Experience in healthcare operations preferred, but not required

  • Ability to travel regularly throughout Chicagoland visiting & working with our clinics

  • US work authorization

Why Oak Street?

Oak Street Health offers our coworkers advantages that can't be found in other clinical workplaces, including:

  • Generous benefits, including paid vacation/sick time, retirement options, as well as health, vision and dental benefits

  • High levels of responsibility and rapid advancement

  • Supportive and fun culture

  • Opportunity to be at the forefront of a revolution in healthcare

Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of our co-workers.

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to

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Director Of Clinical Programs

Oak Street Health